Director – Security Operations - ZeroFox - Bengaluru, India (Global)
(2021-06 - 2025-04)
- Owned P&L ($26M+) for a 24/7 managed operations function serving 900+ global enterprise customers — directly analogous to a large-scale managed infrastructure services portfolio.
- Established and enforced delivery governance frameworks (weekly/monthly/quarterly service reviews), achieving 93% business process accuracy and rigorous audit readiness.
- Defined SLOs, operational metrics, and reporting cadence across multi-geo delivery teams (India, US, EMEA); drove 25% uplift in SLO adherence.
- Championed AIOps and automation strategy, delivering 45% operational efficiency gain within 15 months — saving 20,000+ man-hours annually.
- Acted as primary escalation point for global enterprise clients; led executive business reviews and strategic roadmap discussions with CIOs and senior stakeholders.
- Led service improvement programs (CSI), legacy modernisation initiatives, and platform-led delivery model transformation.
- Drove Agile-based tool improvement initiatives involving product, support, QA, and security stakeholders — improving feature delivery velocity and service quality.
Manager – Program Control (IT Infrastructure & Cloud) - DXC Technology - Bengaluru, India
(2019-01 - 2021-05)
- Directed delivery of a $25M+ IT infrastructure and cloud programme portfolio (SAP + Azure hybrid-cloud), owning governance, financials, and stakeholder management across the full lifecycle.
- Executed HANA migrations on SUSE Linux across cloud and on-premise environments, delivering significant licence, hardware, and support cost savings.
- Managed and developed 4 project managers, achieving 20% delivery efficiency improvement and 15% reduction in budget overruns.
- Achieved 98% financial estimation accuracy, reducing billing discrepancies by 25%; chaired steering committee and benefit realisation meetings.
- Cultivated strategic vendor relationships, improving on-time deliverables by 20% and reducing contract disputes by 30%.
Senior Program Manager - Thomson Reuters - Bengaluru, India
(2009-04 - 2016-09)
- Led strategic planning and execution for large-scale IT programmes across Network, OS, Database, Application, Security, VDI, and Service Management within a 6,000-member MIS organisation.
- Built and managed the Bengaluru-based global Network Operations unit providing 24/7 support across 84 global locations, meeting SLA and SOW commitments.
- Delivered greenfield technology implementation for 4,200 users — data, voice, data centre consolidation, and application migration ($8M programme).
- Led Post-Merger IT Integration across two separate M&A events — end-to-end from evaluation through solution design, implementation, and steady-state support.
- Executed strategic VDI deployment across 4 global locations (India, Philippines, Poland, US) to optimise real estate and reduce capex.
- Consolidated voice and data for offices across 5 India cities, delivering $200,000 annual savings.
Senior Program Manager - iGATE (now Capgemini) - Bengaluru, India
(2007-02 - 2009-04)
- Managed 90+ resources for 24/7 technology operations and application maintenance across banking and manufacturing domains — $4.3M portfolio.
- Set up and managed 24/7 Global Network Operation Center, PoC environments, and Centre of Excellence (Microsoft).
- Executed transitions and transformations for offshored projects, maintaining service quality through structured ITIL-based governance and SOPs.
- Contributed to pre-sales, solution designing, RFP responses, and customer demonstrations; managed project-level P&L.
Senior Systems Analyst and Senior Software Engineer - Cognizant Technology Solutions & Digital Globalsoft - Bengaluru, India
(2000-01 - 2007-12)
Senior Systems Analyst and Senior Software Engineer in IT Infrastructure domain.
