IT Service Management (ITSM)/ ServiceNow Leader
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Dynamic and results-oriented leader with over 20 years of experience in IT Service Management (ITSM), product management, operations, vendor management, and service delivery. Expertise in driving automation, process optimization, and delivering solutions to enhance customer satisfaction. Proven track record of successfully leading teams, managing complex ITSM transformations, and implementing continuous improvement strategies.
Strong ability to collaborate with cross-functional teams to streamline workflows and drive operational excellence.
20+ years of experience in ITSM and supporting products such as ServiceNow
Executive M.B.A , Master of Science (MS): Management of IT Services, Bachelor of Information Technology (B.I.T)
ITIL V3 Expert, ITIL V4, Scrum Master, Certified Product Owner, DevOps, CoBit
