Senior Franchise Manager at Mr Golisoda (2024-10 – Present)
- Manage FICO leads, daily calling activities, lead qualification, and follow-ups.
- Monitor CRM updates, lead movement, conversion to meetings, and lead leakage.
- Generate qualified prospects and support the team in achieving conversion targets.
- Track business development performance and continuously improve the sales pipeline.
- Monitor daily operations, CRM processes, team productivity, and SLA compliance.
- Support tele-calling team by resolving operational issues and escalations.
- Identify manual processes and implement automation to improve efficiency and reduce TAT.
- Conduct training, support onboarding, prepare KPI reports, and drive continuous process improvement.
- Manage franchisee relationships, daily connects, complaints, tickets, and follow-ups.
- Ensure timely resolution of franchisee issues and maintain high satisfaction levels.
- Monitor pending tickets, escalations, commitments, and franchise retention health.
- Coordinate with internal teams to resolve franchisee requirements within defined TAT.
Franchise Growth Manager at Savart Investment Advisory (2022-05 – 2024-09)
Spearheaded successful franchise business expansion, driving revenue growth and market penetration across multiple regions along with strategic alliances.
- Implemented strategic market analysis to identify lucrative opportunities for new franchise locations.
- Established robust franchisee training programs, ensuring brand consistency and excellence in customer service.
- Expertly developed and executed channel management strategies to optimize sales and distribution networks.
- Demonstrated ability to foster strong partner relationships and drive revenue growth.
Territory Sales Manager at Rupeek Fintech Pvt Ltd. (2021-01 – 2022-05)
- End to End ownership of the sales for a cluster, Hire, Monitor and manage a team for sales manager, owning and delivering target for various channels. track performance of sales manager visit our channel partner, training, and mentoring team member on regular basis.
- Owning and delivering targets for key operating metrics- Efficiency, Productivity & fulfilment
- Ensuring Ops processes and policies set forth by the company are implemented on the ground and monitored to ensure 100% adherence.
- Single point of contact between the ground operations team and the central team & coordinate with multiple stakeholders to solve real-time escalations on ground.
- Transaction audits with detailed performance measurement and providing feedback for improvement to team members.
Business Development Manager at JABM OneSource Pvt Ltd. (2020-05 – 2021-01)
- Building Sales Funnel - (Generating Leads)
- Product Demo - The BDM should be well versed with the entire product suit to conduct a face-to-face demo session.
- Follow up and Relationship Building
- Contract signing & Payment Confirmation
- Follow up with accounts manager.
Assistant Manager at Vodafone (2015-04 – 2019-02)
- Ensure profitability by trying and reducing Operating Expenses, and generating more Sales (thru Activities, Promotions etc.) to achieve a healthy ROI.
- Identifying short term & long-term growth opportunities for channel management.
- Ensuring satisfaction of key stake holders (partners, employees & customers)
- Responsible for Recruiting, Training and Retaining / MIS / Cashier/ Sales Executives.
- Coach employee to maximize customer service, revenue generation & daily task.
- Achieve weekly, monthly and annual sales goals.
- Maintain visual merchandise display arrangement.
Store Manager at Spice Retail Ltd. (2013-08 – 2015-04)
- Handling a store of 2800 Sqft.
- Responsible for planning and coordinating store operations.
- Handling corporate orders and maintaining good customer relationship
- Ensuring 100% are implemented at the store.
- Managing sales team of 6 people and monitoring their performance relating to sales and targets.
- Ensure the quality of customer service.
- Overseeing the pricing and inventory control.
- Responsible for security and cleanliness of the stores.
