Business Operations Manager at iServeU Technology Pvt. Ltd. (2025-12 – Present)
Promoted from Business Operations Executive (Dec 2025)
Business Operations Executive at iServeU Technology Pvt. Ltd. (2024-04 – 2025-12)
- Anchored payout partner ecosystem for 34 partners, building operational frameworks and analytics infrastructure; overseeing ₹1,890 Cr average monthly volume and 9 lakh+ monthly transactions.
- Drove 17× growth in payouts vertical — identified bottlenecks, onboarded partners, and optimised transaction flows to scale monthly volume from ₹130 Cr to ₹2,300 Cr in under 1 year
- Entrusted with building iServeU's highest-priority and top revenue-generating business line from the ground up — architected end-to-end UPI operations, onboarded 11 clients, and engineered settlement and reconciliation processes for the company's most strategically invested vertical; scaling to ₹340 Cr monthly volume & 77 lakh+ transactions, making UPI the single largest revenue contributor.
- Needed to provide leadership with data-driven visibility into business performance — developed Power BI dashboards and MIS reports covering KPIs, partner health, and chargeback analysis; directly supporting ₹35+ Cr in revenue generation and 36.55% average monthly growth.
- Faced with recurring settlement discrepancies and chargeback risk across the partner network — designed and implemented structured chargeback analysis workflows and exception-based reporting using SQL and Excel; reducing manual reconciliation effort and improving resolution turnaround.
Data Analyst at Infosys (Airbus Canada Project) (2022-01 – 2023-10)
- Designed and implemented CDC pipelines and enhanced ETL workflows for Airbus Canada's data modernisation initiative — enabling real-time data availability, reducing reporting latency, and maintaining 100% data integrity across critical reporting outputs post-migration.
- Bridged technical and business teams across multiple geographies — led cross-functional requirement-gathering, translated business needs into data solutions, and delivered reporting frameworks ensuring on-time project delivery for Airbus Canada's international teams.
Customer Experience Analyst at TTEC (2020-06 – 2020-12)
- Analysed complaint trends across 150+ teams and built rule-based fraud detection frameworks; surfacing key failure themes and contributing to policy improvements that reduced fraud
