Saksham Singhal

Highly motivated and customer-focused professional with a strong foundation in communication, relationship management, and problem-solving, seeking to build a career in sales. Eager to leverage interpersonal skills, a consultative approach, and a results-driven mindset to drive business growth, exceed performance expectations, and create long-term value for both customers and the organization.

Passenger Services Executive at AI SATS (Emirates Airline) (2024-07 – 2025-07)

• Managed inbound, outbound and face-to-face passenger interactions through calls, emails, and airport operations.
• Handled booking queries, baggage concerns, travel requests, and passenger assistance.
• Promoted cabin upgrades and value-added airline services by understanding passenger preferences.
• Built strong relationships through consultative communication and premium service delivery.
• Resolved passenger concerns while coordinating with airline operations, customs, and baggage teams.
• Worked effectively in a fast-paced environment while maintaining operational and service standards.

Intern at Mahalaxmi Caterers Pvt. Ltd. (2023-06 – 2023-12)

• Supported event and banquet operations with a focus on guest interaction and service quality.
• Handled guest inquiries and coordinated with teams for smooth execution.
• Developed communication and relationship-management skills in client-facing environments.

Trainee at Taj Rambagh Palace (2021-12 – 2022-05)

• Supported front office and hotel operations while maintaining luxury hospitality standards.
• Received a Letter of Excellence from Taj for exemplary performance in customer facing.

B.Sc. in Hospitality & Hotel Administration – Institute of Hotel Management, Gwalior (2023)

Class XII – National Institute of Open Schooling, Lucknow (2019)

Class X – New Way Senior Secondary School, Lucknow (2016)