Talent Advisor at Thrive Childcare and Education (2025-06 – 2026-01)
Sole TA SPOC for 47 nursery sites across England and Scotland; managed full candidate journey for 15+ hiring managers simultaneously
- Trained and coached 3 junior TA team members, designing workload frameworks that maintained consistent delivery quality during peak hiring periods.
- Led recruitment strategy across 47 locations, aligning hiring plans with workforce demand and improving pipeline efficiency.
- Provided market insights on talent availability and compensation benchmarks to support hiring decisions
- Delivered a 55% reduction in time-to-hire (35 → 17 days) by redesigning sourcing funnels, introducing structured screening scorecards, and tightening handoff protocols between TA and site operations.
- Partnered with regional Directors and operations leads on quarterly workforce forecasting, enabling proactive talent pipelines that eliminated critical vacancy gaps across high-turnover roles.
- Prepared weekly recruitment KPI dashboards and board-level hiring reports — translating pipeline data into clear insights on progress, risks, and source mix performance for senior leadership.
- Led targeted sourcing for niche childcare roles through direct outreach, social platforms, and professional networks — shifting 40%+ of hires to direct channels and reducing agency spend.
- Acted as employer brand ambassador, representing the organisation at recruitment events and maintaining a strong candidate experience across all touchpoints.
Representative, People Service Delivery at Bank of New York Mellon (2023-10 – 2025-04)
Talent operations for global shared services across APAC, EMEA, and UK
- Managed 400+ onboarding and background verification cases within a global, matrixed HR shared services model — achieving 100% SLA adherence across APAC, EMEA, and the UK with zero compliance escalations.
- Served as the primary TA-to-candidate liaison for 175+ new joiners and interns, maintaining consistent candidate communication and delivering a professional experience throughout the onboarding lifecycle.
- Played a central role in launching a new onboarding platform across EMEA and APAC — leading stakeholder training, process documentation, and adoption coordination, contributing to a measurable reduction in onboarding errors post-go-live.
- Contributed to D&I recruitment initiatives and process optimisation projects, supporting a 20%+ improvement in shared services efficiency.
- Maintained 100% FTR (First Time Right) documentation accuracy across all joining formalities, ensuring audit-ready HR records at all times.
Junior HR & Recruitment Assistant at IELTS Medical (2023-05 – 2023-09)
End-to-end hiring for clinical and administrative roles in a specialist healthcare provider
- Managed end-to-end hiring across clinical and administrative functions — coordinating job briefs, sourcing, screening, interview panels, and offer management while reducing average vacancy fill time through improved panel scheduling.
- Supported employee relations matters, including disciplinaries and grievances for 10+ formal cases, preparing documentation with zero procedural errors flagged during review.
- Maintained payroll inputs and employee records for 60+ staff with 100% accuracy across monthly reporting cycles.
Recruiter at TidyChoice (2023-03 – 2023-04)
- Sourced and screened 100+ candidates across multiple platforms, achieving a shortlist-to-offer conversion rate that halved average hiring timelines for the business.
- Built and maintained ATS candidate databases, improving record completeness by 100% through standardised data entry and pipeline hygiene protocols.
- Led employer branding initiatives across events and digital platforms to strengthen talent attraction.
HR & Finance Management Trainee at Somatico Pharmacal Pvt. Ltd. (2022-05 – 2022-08)
- Ran full-cycle recruitment for a 250+ headcount FMCG organisation — managing job postings, screening, interview coordination, and onboarding with zero payroll errors across 3 months.
- Managed exit and full & final settlement for 70+ employees, completing 100% of F&F documentation within agreed timelines during a high-attrition quarter.
- Supported headcount planning and internal compliance audits, contributing inputs that helped close the FY audit with no open observations.