Product Manager/Product Owner at ConformIQ (2025-07 – 2026-03)
Owned end-to-end product lifecycle for an automation SaaS platform
- Owned end-to-end product lifecycle for an automation SaaS platform, defining vision, roadmap, and requirements for workflow automation, integrations, and AI-driven capabilities.
- Led discovery and delivery of AI/LLM-powered automation features (workflow recommendations), improving generation and execution of test cases and time-to-value.
- Partnered with engineering, data, and architecture teams to design scalable, multi-tenant automation and LLM architectures (API-first, event-driven, RAG, human-in-the-loop).
- Defined prioritization and success metrics using product analytics and KPIs such as automation adoption, execution success rate, AI accuracy, and cost-to-serve.
- Established governance and guardrails for AI/LLM usage, including prompt design standards, validation workflows, security, privacy, and hallucination mitigation.
- Acted as primary stakeholder interface, managing backlog, sprint planning, releases, and cross-functional alignment to deliver reliable, enterprise-ready automation solutions.
Product Manager/ Product Owner at Primus Software Corporation (2022-01 – 2025-03)
Led product management for SaaS platforms with AI capabilities
- Led backlog items using RICE & MoSCoW prioritization frameworks.
- Enhanced user engagement by 35% and reduced churn by 20%.
- Delivered AI powered features for SaaS platforms.
- Built the LLM based chatbot to reduce the customer support response times by 40%
- Connected with cross-functional teams to translate research findings into insights to make process optimization, and decision-making.
- Implemented primary & secondary research to deliver actionable insights and process improvements across enterprise operations.
Senior Product Owner at Netsmartz (2025-03 – 2025-06)
Managed end-to-end product lifecycle for SaaS and AI-driven products
- Maintained end-to-end product lifecycle for SaaS and AI-driven based products.
- Interpret the requirements into clear user stories to make good predictability by 30%.
- Provide AI automation features to improve productivity and decrease manual dependency by 25%.
- Owned and managed the product backlog, ensuring epics, features, and user stories were clearly defined, prioritized, and aligned with business objectives and customer outcomes.
- Led continuous backlog refinement and grooming with engineering teams to maintain sprint readiness and delivery predictability.
- Made trade-off decisions across scope, quality, timelines, and technical feasibility to maximize product value.
Business Analyst / Product Owner at Encore Capital Group (2017-11 – 2021-12)
Gathered product requirements for digital financial products
- Gathered product requirements for digital financial products aligned with business and regulatory needs.
- Maintained docs like BRD, FRD, SRS.
- Worked with cross-departmental teams to reduce rework and requirement gaps by 25%.
Research Analyst at Tech Mahindra (2014-07 – 2016-04)
Implemented primary & secondary research for enterprise operations
- Implemented primary & secondary research to deliver actionable insights and process improvements across enterprise operations.
Research Analyst at Intelenet Global Services (2016-05 – 2017-11)
Translated research findings into insights for process optimization
- Connected with cross-functional teams to translate research findings into insights to make process optimization, and decision-making.
