Sakshi Kulkarni

Application Support Analyst with experience in supporting enterprise applications and Cornerstone OnDemand (CSOD). Skilled in incident management, production support, troubleshooting, SQL, ServiceNow, Jira, and LMS administration. Possess working knowledge of Java, REST APIs, Microservices, and application architecture, enabling effective investigation and resolution of complex application issues.

Custom software engineering analyst - CSOD Support Team - Accenture

(2021-10)

Provide L2 support for Cornerstone OnDemand (CSOD) and related learning applications.

• Investigate and resolve incidents, service requests, and user-reported issues within SLA timelines.
• Troubleshoot training assignments, curricula, certifications, learning plans, transcripts, and completion-related issues.
• Analyze role-based learning assignments and validate learning object mappings.
• Support user account creation, modification, activation, and deactivation activities.
• Troubleshoot security role and permission-related issues.
• Validate learning records, training completions, certifications, and compliance reports.
• Perform root cause analysis for recurring issues and identify preventive actions.
• Monitor support queues and prioritize incidents based on business impact.
• Coordinate with business users, vendors, and technical teams for issue resolution.
• Support production releases, regression testing, and post-deployment validation activities.
• Review system reports and perform data validation to ensure data accuracy.
• Assist in audit and compliance-related activities by providing required reports and evidence.
• Create and maintain knowledge articles, SOPs, and troubleshooting documentation.
• Participate in defect triage meetings and support application enhancement initiatives.
• Communicate issue status, findings, and resolutions to stakeholders.
• Identify opportunities for process improvements and automation within support operations.
• Ensure compliance with support processes, change management procedures, and SLA requirements

Custom software engineering analyst - PEEPS Extension Support Team - Accenture

Provided L2 support for the PEEPS Chrome Extension and related business applications.

• Investigated application incidents and service requests raised by end users.
• Troubleshot browser compatibility, installation, upgrade, and configuration issues.
• Performed log analysis and issue investigation to identify root causes.
• Coordinated with development teams for defect analysis, testing, and deployment activities.
• Supported production releases and conducted post-release validation.
• Monitored application health and proactively identified potential issues.
• Assisted users with functionality-related queries and troubleshooting guidance.
• Validated fixes delivered by development teams before production implementation.
• Maintained support documentation and knowledge repositories.
• Participated in major incident management calls and provided timely updates to stakeholders.
• Worked closely with cross-functional teams to ensure uninterrupted application availability.
• Contributed to continuous improvement initiatives that enhanced support efficiency and user satisfaction.

Bachelor of Engineering (B.E.) - Electronics & Telecommunication Engineering - Pimpri Chinchwad College of Engineering and Research Pune, Maharashtra (2021)