Sakshi Sikka

Customer Support Specialist with 3+ years of experience supporting international customers in fast-paced, global environments. Currently working with Revolut, handling customer queries through chat and assisting with account, payment, transaction and card-related concerns. Strong in issue resolution, customer communication, process adherence, data confidentiality and delivering accurate, timely support.

Seeking a remote Customer Support, Customer Experience or Customer Success opportunity where strong communication and problem-solving skills can add value.

Customer Support Specialist - Revolut Ltd. - Remote, India

(2025-11)

• Provide chat-based support to international customers across different regions and time zones, resolving account-related queries with a customer-first approach.
• Handle queries related to accounts, payments, transactions, cards and general account assistance while following internal processes and security requirements.
• Investigate customer issues, identify appropriate resolutions and communicate complex information clearly and professionally.
• Maintain high standards of accuracy, quality, compliance and customer experience while working in a fast-paced FinTech environment.
• Collaborate with relevant internal teams when escalation or additional investigation is required to ensure timely resolution.

L1 Customer Care Executive - Hewlett Packard - Bangalore, India

(2021-10 - 2025)

• Handled customer queries and service issues, with a focus on timely and effective resolution.
• Analysed complex customer concerns related to product returns and service requirements and worked toward suitable resolutions.
• Maintained daily activity reporting and ensured accurate documentation of customer interactions.
• Used strong communication and problem-solving skills to manage difficult customer situations and maintain service quality.

M.Com - Bundelkhand University (2018)

B.Ed - Sharda Devi Degree College (2020)

B.Com - Guru Nanak PG Girls College (2016)