Sakshi Singh

Customer-focused professional with hands-on experience in chat, email, and voice support for the Airtel process. Proficient in customer query resolution, CRM tools, SLA management, and maintaining accurate interaction records. Possess strong communication, interpersonal, and problem-solving skills with a calm and adaptable approach to customer handling and teamwork.

Customer Relationship Management - Ienergizer - Airtel Process - Noida, U.P.

(2025-10)

• Provided customer support through chat, email, and voice channels.
• Resolved customer queries and ensured timely issue resolution.
• Delivered excellent customer service while meeting quality and SLA targets.
• Maintained accurate records of customer interactions using CRM tools.

Matriculation - Rotary International School (2020 - 2021)

Intermediate - Rotary International School (2021 - 2023)

Bachelor of Arts - Nilambar Pitambar University (NPU) (2023 - 2026)