Sales & Operations Manager - Caaelum Spa And Wellness - Nashik, India
(2023-05)
- Spearheaded sales initiatives, driving revenue growth through strategic planning and effective execution.
- Streamlined operations to optimize efficiency and enhance customer experiences, ensuring seamless service delivery.
- Cultivated a high-performing team through training and development, fostering a collaborative and motivated work environment.
Freelancer - To multiple projects - All over India
(2022-05 - 2023-05)
- Enhanced customer experiences by providing superior customer service, resolving issues promptly, and implementing effective merchandising strategies.
- Gathered organized, and inputted information into digital databases, ensuring accurate and accessible data management for efficient project execution.
- Generated detailed reports outlining findings and recommendations based on gathered information, facilitating informed decision-making and driving project success.
Assistant Sales Manager - Public News (Inshorts) - Patna, India
(2021-05 - 2022-06)
- Provided support to the sales team by assisting in completing customer transactions and addressing any issues that arose during the sales process, ensuring smooth and efficient operations.
- Delivered exemplary customer service by actively engaging with clients on the sales floor, addressing their needs, and fostering positive relationships to enhance customer satisfaction and loyalty.
- Monitored customer buying trends, market conditions, and competitor actions, leveraging insights to adjust sales strategies accordingly and achieve sales goals effectively.
Senior Management Associate - Dainik Bhaskar - Patna, India
(2020-02 - 2021-05)
- Leveraged critical thinking skills and decisive judgment to effectively perform tasks with minimal supervision, ensuring high-quality output and meeting objectives.
- Stayed informed about product and service changes, maintaining up-to-date knowledge to provide accurate information and support to clients and agencies.
- Cultivated strong and empathetic relationships with clients and agencies, fostering trust and loyalty, and contributing to overall client satisfaction and retention.
Associate Sales Consultant - Policy Bazaar Web Aggregator Pvt. Ltd - Delhi, India
(2018-12 - 2019-07)
- Played a key role in increasing sales by providing valuable advice on purchases and effectively promoting additional products to customers.
- Successfully achieved monthly sales goals by highlighting product benefits and enrolling new clients, contributing to company revenue growth.
- Demontrated leadership by training and mentoring new sales representatives, equipping them with the necessary skills to excel in their roles
Postpaid Channel Executive - Vodafone Mobile Services Limited - Patna, India
(2017-10 - 2018-09)
- Provided excellent customer service by serving customers and following outlined service procedures to ensure customer satisfaction.
- Identified issues, analyzed information, and effectively provided solutions to problems.
- Executed day-to-day duties with precision and efficiency, contributing to the smooth operation of the postpaid channel.
Research Executive In Quality Team - MRSS, DIAL (Delhi International Airport Ltd) - Delhi, India
(2016-09 - 2017-08)
- Conducted audits of all staff members based on ASQ (Airport Service Quality) parameters, ensuring adherence to service standards.
- Provided training and guidance to newly joined interns, facilitating their integration into the team.
- Implemented recognition and reward initiatives on the spot to acknowledge outstanding performance.
- Prepared monthly progress reports based on audit results, contributing to continuous improvement efforts and performance evaluation.
SPOC - DELHI INTERNATIONAL AIRPORT LTD - Delhi, India
(2016-05 - 2016-08)
Summer Internship with project on Airlines Check-in Assessment.
