Sakthi Shanmugam

Results-driven customer service executive with 1.7 years of expertise in email and chat support for credit card products, specializing in resolving complex issues such as NOC, lien removal, deceased accounts, freeze removal, and fraud transactions with a 95 percent satisfaction rate. Skilled in adapting to new tools and technologies, delivering seamless communication, and achieving operational excellence. Proficient in typing over 80 WPM, ensuring efficient and accurate customer interactions.

Demonstrated expertise in time management by handling over 70 customer inquiries daily without compromising quality.

B.com - Information systems management - Valliammal college for womens. (2020-09 - 2023-06)