Sakthis D

Product Support and Implementation Specialist with 5+ years of experience deploying and supporting enterprise ERP, SaaS, CRM, and IoT platforms across manufacturing, fleet, distribution, and healthcare industries. Expertise in full-cycle ERP implementation including requirements analysis, module configuration, data migration, user acceptance testing, go-live execution, and post-production support. Strong technical background in REST API troubleshooting, root cause analysis, incident management, IoT device integration, Kibana log analysis, Python scripting, and workflow automation.

Product Support Specialist - VMC Technologies (MCube) - Bangalore, India

(2025-06)

• Provide enterprise-grade technical support for cloud telephony SaaS platform, maintaining high first-contact resolution rates across API failures, CRM integration faults, and platform configuration issues
• Diagnose and resolve REST API errors, webhook failures, and CRM connector issues through systematic log review, reproduction testing, and root cause isolation
• Maintain structured internal documentation of recurring issues and resolutions, reducing repeat escalations and improving team resolution consistency

ERP Implementation Specialist - Craft Interactive Technologies - Bangalore, India

(2024-07 - 2025-05)

• Executed end-to-end ERP implementations using ERP Next and Odoo for manufacturing, distribution, and services clients covering requirements analysis, gap assessment, module configuration, data migration, UAT, go-live, and post-launch support
• Configured and deployed manufacturing ERP modules including Bill of Materials (BOM), Work Orders, Production Planning, Shop Floor Management, and Quality Control for discrete and process manufacturing environments
• Implemented Odoo operations and finance modules including Procurement, Inventory Management, and Financial Accounting, reducing order-to-cash cycle times across client accounts
• Architected cloud ERP deployments with IoT sensor data ingestion for real-time asset tracking, predictive maintenance alerts, and production analytics dashboards
• Facilitated requirements workshops, gap analysis sessions, and UAT cycles with client operations teams, resolving configuration issues prior to go-live and providing structured post-launch hyper care support

Manager - Technical Operations & Support - Fleetx Technologies Pvt Ltd - Bangalore, India

(2022-08 - 2024-06)

• Managed post-production technical support for IoT-driven fleet management SaaS platform across multiple enterprise client accounts
• Led integration of IoT telematics devices with ERP fleet modules, enabling real-time vehicle tracking, automated maintenance scheduling, fuel management, and driver performance monitoring
• Designed bidirectional API framework synchronizing live IoT sensor data including GPS coordinates, fuel consumption telemetry, and engine diagnostics with ERP fleet management systems
• Built Python scripting and SQL query optimization pipelines to process high-volume IoT telemetry data and populate ERP-integrated operational dashboards with real-time business intelligence
• Managed full incident lifecycle including detection, triage, root cause analysis, resolution, and documentation; established escalation frameworks and post-mortem standards for the support team

Technical Support Engineer - Moksha Digital - India

(2020-02 - 2022-08)

• Provided technical support for healthcare information systems including DICOM imaging platforms and EMR/EHR infrastructure, maintaining high system uptime for patient-facing clinical applications
• Executed cloud migration projects for hospital database systems using MySQL and PostgreSQL, ensuring HIPAA compliance, zero data loss, and minimal service disruption across multiple facilities
• Resolved high volumes of technical support tickets with strong first-contact resolution through systematic troubleshooting, issue documentation, and knowledge base management

Technical Instructor - Krishna Polytechnic College - Trichy, India

(2015-08 - 2019-07)

• Designed and delivered classroom and laboratory-based curriculum for Diploma students in Mechanical and Automotive Engineering covering Engine Systems, Manufacturing Processes, Vehicle Dynamics, Fluid Mechanics, Thermodynamics, and Automotive Electronics
• Conducted practical workshop sessions and hands-on lab exercises in vehicle diagnosis, component assembly, and fault identification, enabling students to apply theoretical knowledge to real engineering problems
• Prepared lesson plans, examination papers, and assessment materials; evaluated student performance and provided individual academic guidance to support comprehension and progress

Bachelor of Engineering - Automobile Engineering - Anna University BIT Campus (2015)