Sakthivel Selvam

Experienced Production Support/Application support Analyst with 2.3 years of experience in handling production incidents, monitoring alerts, deployment activities, and batch support operations. Good exposure in Linux troubleshooting, log analysis, SQL reporting, and API validation. Skilled in supporting business-critical banking applications with strong understanding of support process, SLA management, and incident coordination.

Support Analyst at TCS (2023-04 – 2025-07)

Platform: Oracle19C, Linux, shell script & ITIL process.

• Provided production support for business-critical banking applications.
• Managed major P1/P2 incidents through bridge calls and provided timely support during critical production issues.
• Resolved P3/P4 incidents using SOPs and performed ticket analysis and troubleshooting.
• Monitored applications using Splunk and Dynatrace, ensuring SLA compliance and proactive issue resolution.
• Raised and coordinated problem tickets for recurring incidents with relevant support teams.
• Performed deployment validation before and after production releases and supported release activities through Jenkins log verification.
• Participated in CAB meetings to support production change implementations.
• Monitored and managed batch jobs using AutoSys, including failure analysis and recovery.
• Validated APIs using Postman and troubleshot application connectivity issues.
• Utilized Linux commands for server health checks, process monitoring, log verification, and performance analysis.
• Developed SQL reports and delivered business-required data to end users.
• Coordinated with cross-functional teams for incident resolution, deployment activities, and production support

BBA – Donbosco College (2019 – 2022)