Production Support/Application Support Analyst
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Experienced Production Support/Application support Analyst with 2.3 years of experience in handling production incidents, monitoring alerts, deployment activities, and batch support operations. Good exposure in Linux troubleshooting, log analysis, SQL reporting, and API validation. Skilled in supporting business-critical banking applications with strong understanding of support process, SLA management, and incident coordination.
Production Support Analyst with 2.3 years of experience in supporting business-critical banking applications. Skilled in Oracle 19c, Oracle SQL, Linux, Splunk, Dynatrace, ServiceNow, Jira, Jenkins, AutoSys, and Postman. Experienced in incident management, application monitoring, deployment validation, troubleshooting production issues, and ensuring SLA compliance.
Strong knowledge of ITIL processes with a proven ability to support high-availability applications and collaborate with cross-functional teams to deliver reliable production support.
BBA – Donbosco College (2019 – 2022)
