Sal Safila

Results-oriented Economics graduate with hands-on experience in customer support and technical troubleshooting. Skilled in building strong client relationships, resolving escalations effectively, and working independently in remote environments. Brings a unique blend of analytical thinking, communication excellence, and multidisciplinary skills including beauty therapy and digital tools — all underpinned by a strong work ethic and commitment to growth.

Customer Support Executive at SquadStack (2025-03 – 2025-12)

• Resolved customer complaints promptly, achieving high satisfaction through empathetic and professional communication
• Diagnosed and troubleshot technical and network issues, reducing escalation rates through effective root-cause analysis
• Maintained detailed call logs and updated CRM records to ensure seamless follow-through on customer cases
• Consistently met daily performance targets in a fully remote, self-managed work environment
• Collaborated with cross-functional teams to relay recurring customer pain points and improve service quality

B.A. in Economics – Sri GVG Visalakshi College for Women (2025)

HSC in Class XII – Govt. Girls Hr. Sec. School, Palani (2022)

SSLC in Class X – Govt. Girls Hr. Sec. School, Palani (2020)