Salomi Kujur

Experienced Customer Care Support professional with a strong track record of delivering exceptional service and resolving customer issues efficiently. Skilled in handling high-volume inquiries via phone, email, and chat with a customer-first mindset. Proficient in CRM tools and support software, ensuring accurate documentation and follow-up.

Known for patience, empathy, and clear communication in fast-paced environments. Collaborates well with cross-functional teams to improve service quality and customer satisfaction. Committed to continuous improvement and maintaining a positive brand image through excellent support.

Customer Care Executive - DeSoto Technologies - Ahmedabad, India

(2023-03)

• Responding to Customer Inquiries: Handle incoming calls, emails, and chats to assist customers with questions, concerns, or product/service information.
• Resolving Complaints: Investigate and resolve customer issues promptly and professionally to ensure satisfaction and retain loyalty.
• Maintaining Customer Records: Accurately document interactions and updates in CRM systems for future reference and analysis.
• Providing Product/Service Support: Offer detailed guidance on how to use products or services, including troubleshooting technical or usage problems.
• Following Up with Customers: Ensure issues are fully resolved and follow up with customers to confirm satisfaction and improve their overall experience.
• Key Achievements: Awarded Employee of the Month on three occasions for delivering top-tier customer support via phone, email, and live chat.

Customer Care Support (Revolut RTM (Real-Time Monitoring) process) - Task Us India Private Limited - Indore, India

(2021-03 - 2023-12)

Customer Care Specialist with hands-on experience in Revolut's RTM (Real-Time Monitoring) process to ensure rapid issue identification and resolution. Proficient in providing multi-channel support (chat, email) while maintaining high accuracy and adherence to service SLAs. Skilled in monitoring live customer interactions to proactively detect service issues and minimize downtime.

Collaborates closely with technical and compliance teams to escalate and resolve urgent cases in real time. Strong focus on delivering seamless customer experiences through efficient problem-solving and clear communication. Awarded for consistent performance and maintaining top-tier service quality in fast-paced, high-pressure environments.

• Revolut RTM, document verification, KYC, and profile handling: Performed real-time monitoring (RTM) and verification of customer documents in compliance with KYC and AML regulations.
• Handled end-to-end profile reviews and identity checks to ensure accuracy, legitimacy, and regulatory alignment.
• Key Achievements: Consistently maintained high standards of quality and productivity in all customer support tasks.

Phone Pe Process (Customer care) - Teleperformance - Indore, India

(2018-03 - 2021-03)

• Managed the L2 support desk for Phone Pe, handling both transactional and non-transactional customer cases.
• Delivered prompt and effective service to merchants and customers through email and outbound communication.
• Ensured high customer satisfaction by implementing proactive strategies to address user needs and resolve concerns efficiently.
• Consistently maintained high-quality standards and adhered to Service Level Agreements (SLAs).
• Recognized as Top Performer of the Month and Quality Achiever for exceptional service delivery.

Customer Support Associate – Amazon Process - HGS/ Hinduja Global Solutions Limited - Indore, India

(2017-01)

• Handled inbound and outbound calls to assist customers with inquiries related to orders, returns, refunds, and product information.
• Resolved customer issues effectively by providing clear solutions and ensuring satisfaction, while adhering to Amazon's policies and procedures.
• Managed escalated cases and coordinated with internal teams to resolve complex issues, ensuring timely resolutions.

Master of Computer Application - Computer Application - Medicaps Institute of Techno Management (2017) Indore, MP

Bachelor of Computer Application - Computer Application - Christian Eminent College (2014) Indore, MP