Admin Manager at M/S Rucha Enterprises (2020-01 – Present)
Handling day to day office work, managing orders, coordinating with foreign clients, handling export inquiries and documentation.
- Handling Day to Day Work in office
- Taking orders and making sure it will be completed on time
- Handling quotation dept, purchase dept and packing dept
- Co-ordinate with foreign clients, sending offers to client and on conclusion of deals sending the Proforma Invoice etc
- Handling Export Enquiries, planning of their shipment update, pre-shipment and post shipment status of their export order, execution order and overall complete communication
- Co-ordination with freight forwarder arranging and booked the shipment with proper vessel's planning
- Arranging delivery of the order and providing the same to CHA / Transporter for timely delivery
- Pre shipment and post shipment Export documentation
- Responsible for maintaining documents and MIS reports related to the orders, sales and accounts
Customer Relationship Officer (C.R.O) at WASAN TOYOTA – Deonar (2014-01 – 2019-02)
Customer relationship management including thank you calls, delivery feedback, complaint resolution and customer event organization.
- Thank you Calling, Delivery Experience Feedback Calling, 3rd day Calling & 7th day Calls to customers who have taken delivery (For Sales)
- Special calling to JDP customers
- Calling the customers who done servicing on their vehicles (Service Feedback calls)
- Visited to JDP customers at dealership & also at his place (home visit)
- Have experience in organization & conducting customer meets (on special occasions)
- Co-coordinating with the Concern departments and closing the customer's complaints in service & sales
- Thank you calls to customers who book the car & co-ordinate with them till delivery of the car
- Making CR report for sales & service (complaint report)
- Celebrating the delivery programs of each customer (pooja, photographs, etc)
- Explanation of delivery papers at time of delivery to the customers
Customer Relationship Officer (C.R.O) & 3C Format Handler at M/s. CONCORDE MOTORS INDIA LTD (2009-07 – 2012-01)
Customer relationship management and handling Tata Motors 3C format including lead management and CRM-DMS updates.
- Welcoming customers in the showroom
- Introducing customers to the executives & taking their details in books
- Handling Telephonic enquiries also
- Handling 3C format of Tata MOTORS
- Opening green from in CRM-DMS on day-to-day basis
- Updating follow-ups of all executive on a daily basis
- Handling WEB-SMS & CALL CENTER Leads
- Updating Test Drive in CRM-DMS every day
Customer Relationship Manager at A-1 HYUNDAI (2008-09 – 2009-06)
Customer relationship management including feedback calls, complaint handling, delivery coordination and sales satisfaction training.
- Thank you Calling, Delivery Experience Feedback Calling, 3rd day Calling & 7th day Calls to customers who have taken delivery
- Special calling to JDP customers
- Visited JDP customers place to solve the complaints
- Have experience in organization & conducting customer meets
- Handling Customer Complaints
- Co-coordinating with the Concern departments and closing the open complaints
- Giving training in Sales Satisfaction to all executives
- Thank you calls to customers who book the car & co-ordinate with them till delivery of the car
- Planning of Deliveries at least two days in advance
- Updating Delivery schedule for the day
- Handing over Delivery Planner to delivery in charge for lining up of Delivery cars
- Clearing of all planned delivery files, Gate pass from accounts dept
- Checking of physical condition of delivery cars
- Coordination with workshop in case of technical or damage issues in delivery cars
- Co-ordinate with sales executives on their deliveries
- Explanation of delivery papers at time of delivery to the customers
- Celebrating the delivery programs of each customer (pooja, photographs, etc)
Team Leader / Customer Relationship Manager at Godrej Upstream Ltd. (2005-02 – 2008-07)
Team leadership, customer relationship management, vehicle delivery coordination and call centre operations management.
- Taking responsibility for managing the team within the Call Centre and ensuring that work is managed in an efficient, effect and timely manner
- Giving training to all team members so that all required tasks, both existing and future, can be effectively executed
- Verifying all calls made by executives, so none of the executives make mistakes with call
- Ensure that all processes are documented and are appropriate for delivering the required results
- Continually review and revise existing processes to deliver improved service and sales that enables the team to exceed customer expectations
- Assisting with responding to calls from Customers, Sales Advisors and field executives in a professional, courteous, and timely manner and book the policies
- Thank you Calling, Delivery Experience Feedback Calling, 3rd day Calling & 7th day Calls to customers who have taken delivery
- Special calling to JDP customers
- Visited JDP customers place to solve the complaints
- Have experience in organization & conducting customer meets
- Handling Customer Complaints
- Co-coordinating with the Concern departments and closing the open complaints
- Giving training in Sales Satisfaction to all executives
- Thank you calls to customers who book the car & co-ordinate with them till delivery of the car
- Planning of Deliveries at least two days in advance
- Updating Delivery schedule for the day
- Handing over Delivery Planner to delivery in charge for lining up of Delivery cars
- Clearing of all planned delivery files, Gate pass from accounts dept
- Checking of physical condition of delivery cars
- Coordination with workshop in case of technical or damage issues in delivery cars
- Co-ordinate with sales executives on their deliveries
- Explanation of delivery papers at time of delivery to the customers
- Celebrating the delivery programs of each customer (pooja, photographs, etc)
Office Assistant at Sahetia Polyclinic (2000-05 – 2005-01)
Office administration, patient reception, medical report preparation and financial management.
- Making X-ray & Sonography Reports on daily basis
- Handling Petty-cash
- Handling Reception and appointments of patients
- Handling Bank accounts of Dr. Sunil Sahetia (Owner of the Clinic)
