Saloni Lunia

As a passionate and dedicated professional with experience in customer care, marketing, and operations, I am eager to contribute my skills to your dynamic team. I am excited about the opportunity to bring my enthusiasm and innovative ideas to your organisation, ensuring exceptional service while enhancing company's productivity.

Marketing and Operations - Lifestyle Pitara- Shadygators

(2023-12 - 2024-11)

• Assisted customers by addressing inquiries and resolving issues, enhancing overall satisfaction and loyalty to the brand.
• Managed order processing and fulfilment, ensuring timely delivery and accurate tracking of customer shipments.
• Collaborated with team members to streamline operations, contributing to a more efficient workflow.

Marketing and Operations - R.P Plastics Pvt Ltd.

(2021-04 - 2023-10)

• Conducted market research, identifying new growth opportunities, new products.
• Streamlined operations.
• Developed data-driven marketing strategies, elevating brand awareness.

Marketing Intern - Knick Knack Nook

(2018-05 - 2018-07)

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems.
• Collaborated closely with team members to achieve project objectives and meet deadlines.

Social Media Intern - AMK Information Systems Pvt. Ltd. (Groomefy)

(2017-06 - 2017-08)

• Generated ideas for original content that resonates with target audience.
• Scheduled postings for optimal reach according to best practices guidelines.
• Monitored and participated in online conversation to build brand visibility.

Marketing Intern - The Pioneer Daily Newspaper

(2016-06 - 2016-08)

• Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
• Generated weekly reports on progress of marketing initiatives.
• Researched competitors' marketing strategies and tactics.

P.G. Diploma - Fashion Business (Marketing and Merchandising) - Pearl Academy (2018 - 2020)

Bachelors - Journalism and Mass Communication - Maharaja Agrasen Institute of Management Studies (2014 - 2017)

XII (Senior Secondary) - Commerce - Crescent Public School