Saloni Teli

Customer Success & Client Relationship Manager with over 6 years of experience in IT, Cloud, and SaaS sectors. Expert in managing enterprise-level accounts (including US Healthcare and Global Tech partners), driving 20%+ retention, and optimizing CRM adoption across Salesforce, Zoho, and HubSpot. Proven track record in executing cloud migration strategies, conducting high-impact QBRs, and translating complex technical needs into scalable business solutions.

Customer Success Manager at Sealink International (2025-04 – Present)

• Spearhead digital platform onboarding for SaaS logistics, increasing client self-service and real-time tracking adoption by optimizing user workflows.
• Analyze supply chain tracking data to identify and proactively resolve potential bottlenecks, maintaining high service delivery standards.
• Manage high-value accounts through data-driven Quarterly Business Reviews (QBRs), maintaining a top-tier retention rate.
• Drive revenue expansion by identifying upsell opportunities in trade finance and insurance products.
• Coordinate with global Ocean, Air, and Customs teams to ensure seamless door-to-door logistics execution for enterprise clients.

Client Relationship Manager at Aspirion Infotech (2023-01 – 2025-02)

• Managed full lifecycle for enterprise IT clients, achieving a 20% improvement in retention and 15% revenue growth via renewals.
• Spearheaded cloud migration projects for enterprise partners, contributing to 13.5 million ACV growth and 15% reduction in operational costs.
• Reduced client escalation handling time by 30% and improved CSAT scores through streamlined coordination with Sales and Engineering teams.
• Leveraged advanced analytics to identify and capture new business expansion opportunities valued at ₹185 Lakh.
• Delivered 25+ technical product demos and training sessions, increasing solution adoption by 18%.

Marketing & CRM Executive at The Upstart India (2021-02 – 2022-12)

• Managed a portfolio of 30+ cloud service clients with a consistent 95% satisfaction score.
• Boosted lead conversion by 40% through targeted digital marketing campaigns and CRM-driven lead nurturing.
• Decreased contract negotiation and closure cycles by 15% through improved stakeholder alignment.
• Expanded market presence across Finance, Technology, and Manufacturing sectors.

Client Relations Executive at Genconnect Infotech (2020-01 – 2021-02)

• Directed relationship management for 15+ US Healthcare accounts, maintaining a 95% retention rate.
• Conducted on-site and virtual QBRs across 10 US cities, leading to 20% account growth through strategic gap analysis.
• Generated 7+ qualified monthly leads, contributing ₹50 Lakh to the sales pipeline.

Bachelor in Vocational Course in Tourism & Hospitality – V.G. Vaze College of Arts, Commerce & Science (2021)