OPERATIONS MANAGER - Hashtag World Travel and Tourism - Mumbai
(2025-11)
- Managing day to day travel operations and ensure smooth execution of domestic and international travel requirements.
- Handle FIT, family, group and corporate travel packages from enquiry through completion.
- Build business in new markets and areas.
- Direct, coordinate, and participate in merchandising travel agency services, such as packaged or specialized tours, or vacation packages.
- Plan work schedules for employees.
- Review employee ticketing and sales activities to ensure cost calculations, booking and transportation scheduling are in accordance with current transportation carrier schedules, tariff rates, and regulations and that charges are made for accommodations.
- Coordinate sales promotion activities, approve advertising copy, and travel display work.
- Able to cope with pressure and work in a fast paced environment.
- Willing and capable of learning and adapting quickly.
- Understanding a client's needs and issues from a business point of view.
OPERATIONS MANAGER - SILENT VALLEY TOURISM LLC - Dubai
(2014-10)
- Managing a team of approximately 15 employees.
- Able to work independently in a fast paced and rapidly changing environment.
- Build business in new markets and areas.
- Direct, coordinate, and participate in merchandising travel agency services, such as packaged or specialized tours, or vacation packages.
- Plan work schedules for employees.
- Review employee ticketing and sales activities to ensure cost calculations, booking and transportation scheduling are in accordance with current transportation carrier schedules, tariff rates, and regulations and that charges are made for accommodations.
- Coordinate sales promotion activities, approve advertising copy, and travel display work.
- Able to cope with pressure and work in a fast paced environment.
- Willing and capable of learning and adapting quickly.
- Understanding a client's needs and issues from a business point of view.
COUNTER SUPERVISOR - ICON TRAVEL LLC - Dubai
(2012-08 - 2014-08)
- Counter responsibilities, which include issuing of Air tickets- (International & Domestic) for corporate clients & Walking Client using Sabre C.R.S.
- Perform Single and group booking as requested.
- Make accurate airline quotation according to airline tariff structure for the routing.
- Interacted with sales persons of the airlines for clearing seats and for the best deals available.
- Handle Hotel Bookings from different Suppliers, EMIRATES HOLIDAYS, DOTW, WTS, GTA and Al Rostamani Holidays.
- Doing best Holiday Packages Outbound and Inbound, Arranging Dubai City Tour, Dhow Cruise Dinner, Desert Safari, Wonder Bus, Wild Wadi, Ferrari World Ticket, Burj Khalifa Ticket, Abu Dhabi Mosque Tour, Dubai Dolphanirium Show......etc.
- Arrange UAE Visa & Travel Insurance, also arranging Shenzhen Visa & other countries Visa.
- Willingness and ability to shoulder any relevant job responsibility.
- Profound knowledge of the integral airlines processes and procedures.
- Proven ability to handle all the airline ticketing and reservation procedures.
- Quick and accurate comprehension and interpretation of the office documents.
- Ability to handle daily correspondence competently.
TRAVEL CONSULTANT - PREESHITA TOURS & TRAVELS PVT. LTD. (IATA) - India
(2010-03 - 2012-04)
- Counter responsibilities, which include issuing of seamen air tickets- (International & Domestic) for shipping companies as well as corporate clients using Abacus & Galileo C.R.S.
- Arrange itineraries for the passengers and also helped them for getting Visa & Travel Insurance.
- Handle Hotel Bookings & Cruise Packages.
TRAVEL CONSULTANT - NINEWAYS TOURISM - DUBAI
(2006-10 - 2009-11)
- Counter responsibilities, which include PNR creation, issue and cancellation of automated tickets using Galileo CRS.
- Issuing online Air tickets, Air Arabia, Air India Express.
- Interacted with sales persons of the airlines for clearing seats and for the best deals available.
- Handle corporate clients, sub-agents & walk-in passengers.
- Handle Hotel Bookings, Packages Outbound and Inbound.
- Arrange Marhaba Services For Clients.
- Worked well to achieve targets and ensured that all queues and updates were regularly checked.
- Utilized all preferred Airline contacts.
- Handled internal and external calls, offering the highest level of customer service.
COUNTER STAFF (DOMESTIC & INTERNATIONAL) - GRAYLINE INTERNATIONAL - India
(2005-12 - 2006-09)
- Liaising with airlines for obtaining special deals and group quotations for confirmation of seats.
- Assisting clients in determining their itineraries & travel plans, offering them the most competitive travel solutions.
- Relationship Management with regulatory authorities for procuring Visa, Insurance and other travel related documents for various clients.
- Handling walking customers by guiding them about the best routes, cheapest fare and also the flight availability. And on calls solving the queries, booking the tickets online using Galileo and Abacus C.R.S.
