Professional Experience:
A.P. Moller - Maersk
Role: Software Engineer | SAP Concur
Client: A Major Logistic & Shipping Business
Joined as Software Engineer to implement and support on Concur Application (Design, Configuration, SIT, UAT, Project Live & Support).
02/2022 – Present, Maersk – Bangalore, Karnataka, India
Overview of responsibilities:
- Roll out Concur Expense Module for countries in scope for Maersk by leverage best practices to design, implement and support configuration.
- Serve as point of contact for inquiries on implementations request & Concur issues from business stakeholders.
- Contribute towards process improvement ideas and additional custom solutions to improve concur functionalities.
- Provide continuous support to end users by troubleshooting technical issues related to Concur.
Deloitte US India Office
Role: Sr. Consultant | SAP Concur
Client: A Major Healthcare Business
Joined as Sr. Consultant to lead Concur Project (Requirement Gathering, Analysis, Design, Configuration, SIT, UAT, Project Live & Support).
03/2021 – 02/2022, Deloitte – Bangalore, Karnataka, India
Overview of responsibilities:
- Analyzing business requirements of Concur System by interacting with business work-stream leads.
- Configuration of Concur Application (VAT, Travel Allowance, Car Mileage, Receipt Handling, Forms & Fields, Groups, Policy, etc.).
- Managing any Concur module implementations and integration with SAP systems.
- Serve as Point of Contact for inquiries on all implementations request from clients or partners.
- Lead System Configuration Build Demo calls with business.
- Conduct and manage the sessions of System Integration Test and User Acceptance Test and signoff.
Cognizant Technology Solutions
Role: Functional Consultant | SAP Concur
Client: A giant Consumer Business
Manage the successful delivery of client implementations on Concur Expense, Concur Request, Concur Invoice and Concur Analytics for Global Partners.
04/2019 – 3/2021, Cognizant - Bangalore, Karnataka
Overview of responsibilities:
- Experienced on working in End to End implementation and support projects of SAP Concur.
- Have exposure to integration with other satellite upstream systems like Workday, PDS, ADP and Local HR and downstream and middleware systems like SAP PI/PO, different kernels and payment factory.
- Initiate new implementation request kick-off.
- Project planning and requirement analysis by series of call with stakeholders.
- Manage and align all the system integration teams to carry out the E2E flow.
- Managing any Concur module implementations and integration with SAP systems.
- Serve as Point of Contact for inquiries on all implementations request from clients or partners.
- Act as point of escalation and resource for addressing any roadblocks to successful implementations.
- Manage and conduct the SIT and UAT sessions and signoff.
- Manage and conduct the transition sessions to hand over new implementation to Support team and client.
- Manage hyper-care activities and address all issues related to new implementation by building solutions and deploying them in Production. Set up conference calls with Business partners to communicate the updates on issue status at regular interval.
- Building reports in Cognos for business as per the requirement.
- Brainstorm ideas on automation to reduce manual process.
- Manage and implement Credit Card Feeds (Corp T&E Card, BTA/Ghost Card, PCard, Meeting Card)
Concur Technologies (An SAP Company)
Role: Configuration Specialist- Lead | SAP Concur
Client: Global Clients In leading multiple product-configuration teams to design, manage, and configure Concur modules for clients across the globe.
04/2018 – 04/2019, SAP Concur - Bangalore, Karnataka
Overview of responsibilities:
- Point of contact for new implementation and newly implemented clients to handhold through various stages of the implementation, and transition to support.
- Address all kind of design and configuration issues during and post implementation to assist Implementation Project Managers.
- Schedule and conduct configuration call to review client’s concur module requirements. Provide consultation on configuration of Expense services and facilitate processing of appropriate system setup forms and address questions.
- Primary contact for Global Service & Support team and Global Service Delivery Team and Implementation Expansion teams to manage and guide them in troubleshooting client’s issues and configuring client’s new business requirements introduced post-production.
- Point of contact for escalation handling and resolving them for selected clients once they are in Configuration phase and in transitioned to Support phase.
- Arrange and manage communication for 3rd Party vendor, Bambora and Banking Partners to address client’s requirement and to provide resolution to their concerns.
- Set up Global and Classic pay on behalf of client from beginning to completion of the payment process.
- Assist and Mange Webservices set up for 3rd party app and Concur. Troubleshoot any issues related to Concur API (REST and SOAP).
- Review Company Card Admin & Import/Extract Jobs and help clients to manage those features seamlessly.
- Develop and maintain strong functional and technical product knowledge.
- Organize and lead internal training sessions in specified product or technological area for new or existing members of the Expense Support team.
- Setting up new Corp Card feed and manage the transaction flow.
Key Accomplishments:
- Achieved “Exceptional Lead Choice Award” for Client Support.
- Successfully implemented new processes which improved Analysts’ skill, product knowledge and ability to resolve issues.
