Sam Dickens

Control-M L2/L3 Production Support Engineer with 4 years of experience supporting Production environments. Strong hands-on expertise in Control-M v9, batch scheduling, job monitoring, failure resolution, SLA management. Experienced in change, and problem management. Proven ability to stabilize critical batch workflows and meet regulatory timelines.

System Engineer - Tata Consultancy Services (TCS) - Chennai, India

(2022-10)

Control-M Scheduling and Administration

• Performed day-to-day production scheduling, monitoring, and management of batch workloads using BMC Control-M.
• Managed job dependencies, scheduling calendars, alerts, and recovery activities to ensure successful execution of business-critical workflows.
• Monitored Control-M job executions, analyzed job failures, performed first-level troubleshooting, and coordinated with application and infrastructure teams for timely resolution.
• Collaborated with application owners and business stakeholders to automate batch workflows, optimize job scheduling, and improve operational efficiency.
• Supported 24×7 production operations, including weekend, holiday, and critical business processing windows, ensuring SLA compliance.
• Provided L2 production support, prepared daily operational reports, and performed proactive monitoring of Control-M environments.
• Successfully migrated Ab-Initio batch jobs between Control-M environments by executing parallel runs, validating outputs, and ensuring seamless production cutover with zero business impact.
• Performed Disaster Recovery (DR) activities for Control-M Enterprise Manager (EM) and Control-M Server, including validation of DR readiness and recovery procedures.
• Installed and upgraded Control-M Server patches in production and non-production environments following standard change management procedures.
• Installed and configured Control-M Automation API components to support automated workload management and DevOps integration.
• Executed Control-M failover to secondary environments and fallback to primary environments, ensuring high availability and minimal business disruption.
• Coordinated end-to-end remediation of the Log4j vulnerability with InfoSec and BMC/vendor teams, including patch planning, implementation, validation, and post-deployment verification.
• Managed AWS infrastructure activities, including downloading BMC installation packages from Amazon S3, transferring software to EC2 instances, and supporting Control-M installation and upgrade activities.
• Performed Control-M Agent deployment, installation, configuration, upgrades, and connectivity validation across Linux and Windows servers.
• Monitored Control-M components (Enterprise Manager, Server, and Agents), verified service health, and performed routine administrative maintenance.

B. Tech - Mechanical Engineering - JNTU College of Engineering, Jagitial (2018 - 2022)