Faculty - Talent skillsvarsity Private limited - Govt colleges
(2025-09)
Working as faculty for providing training and conducting classes in Govt colleges On BFSI (Banking, financial service – Mutual fund, stock market and insurance sector).
- Conducting classes on BFSI at basic and advance level for the Govt. college students under the course designed by National Stock Exchange Academy.
- Conducting special classes on NISM series V-A Mutual Fund Distributors Certification and enabling students to clear the NISM-Series V-A certification.
Branch Head - North East Small Finance Bank
(2019-11 - 2024-12)
Worked with North East Small Finance Bank as Branch Head.
- Lead a result oriented operation and sales team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management.
- Ensure achievement of overall Branch Targets by generating business and cross sales in:-
- Periodic review of progress vs. objectives
- Ensure clarity of Business objectives among staff.
- Achieve annual targets for branch set in AOP (Annual operative plan)
- Keep up to date with product to provide suitable advice to the customers
- Know the value banker s (VB s) productivity and revenue generation.
- Responsible for day- to- day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures.
- Ensuring the best in class customer service.
- Track and monitor TATs across all services.
- Resolution of customer issues and queries in a timely manner to ensure customer satisfaction and support the the Branch to do the same
- Handling the first level of escalation for complaints and ensure all customer complaints are resolved.
- Ensure smooth functioning of the branch and follow banking norms.
- Ensure adherence to all processes stipulated by Audit and Senior Management Manage and complete branch audit by external auditors.
- Review and authorize all documents (originals and scanned) pertaining to various products and services offered by the Bank
- Ensure process checks relating to vaults are conducted.
- Responsible for sys-admin and setup within the branch
- MIS reporting, compliance and service quality at the branch.
Assistant Branch Manager (personal banking authorizer) - HDFC BANK Pvt ltd
(2013-04 - 2019-10)
Worked with HDFC BANK Pvt ltd as Assistant Branch Manager (personal banking authorizer).
- Ensuring smooth conduct date to date Branch operation, Teller and lobby Management.
- Ensuring the best in class customer service. And closure of customer complaint and requests. Within the TAT.
- Ensuring strict compliance with Bank's policies and procedures
- Ensure adherence to all processes stipulated by Audit and Senior and ensuring Best audit rating for the branch.
- Ensuring achievement of productivity target of Sales and non sales staff in the area of liability Product including: - Saving account, current account, Fixed deposit, Demand Draft and recurring deposit.
- Retail assets including:- Personal loan, commercial and personal vehicle loan, housing loan, Gold loan, Loan against property, Commercial equipment Loan etc.
- Foreign exchange Product including: - Foreign remittance and sale and exchange of foreign currency.
- Third party product including: - Life insurance, general insurance and Mutual Fund and Demat account.
- Bank guarantee and government business etc.
Senior Engineer- Technical support (BANKING AND FINANCIAL SERVICE DIVISION) - onward e service ltd - ASSAM GRAMIN VIKASH BANK
(2008-07 - 2013-04)
Worked with onward e service ltd as Senior Engineer- Technical support. onward e service ltd is consultancy & IT service company, providing IT and Consultancy service in the field of banking, finance, human resource and information technology. It is a part of ONWARD TECHNOLOGIES, CO. having its presence in national and international market. Co. is providing service to prominent client including National commercial banks, state rural & co-operative banks, state apex banks and various state govt. dept.
Deputed by our company at ASSAM GRAMIN VIKASH BANK for 2 year to look on the behalf of HP (Hewlett-Packard core banking partner of onward e services) to provide consultancy services.
- Provide Training on :- Branch Banking operation on CORE BANKING SYSTEM. This include training on total banking modules Including Teller module (Cash mamagement), Bank clearing system, loans and advances, inventory management, Branch transactions module, Deposits module, Bills of exchange, Trade finance, loker etc.
- Provided training on banking operation on centralised banking environment (finacle, datamate etc.) at staff Training college of Assam gramin vikash bank.
- Provided training to more than 2000 manager, officer and clerical staff from 380 branches of Assam gramin vikash bank, Manipur rural bank and Tripura rural bank.
- Deputed as Faculty at INDIAN INSTITUTE OF BANK MANAGEMENT (under RBI) and trained staff of 250 branches of UNITED BANK OF INDIA on core banking system (finacle).
- Lead the team member, In north eastern states for implementation of company project for CORE BANKING SUPPORT AND MIGRATION of UBI, UCO, Manipur rural bank, Tripura gramin bank and Assam gramin vikash bank for 1 Year.
- Testing the data of existing software of branches in the region.
- Ensure successful migration of all data of the braches in the region.
- Ensure post migration functional support to the braches and make branch go live
- Ensure the completion of task within the Deadline.
Customer support Engineer - Nextstep infotech Pvt. Ltd. - Northeast states
(2004-11 - 2008-06)
Worked as Customer support Engineer with Nextstep infotech Pvt. Ltd. next step infotech is a CMM LEVEL 5 CO. Based at pune. company mainly deal in TOTAL BANKING AUTOMATION software any where branch bankin software. it provide software to nationalized commercial bank and co-operative banks.
- Installation and Implementation of Retail Banking software and third party software as per application requirement.
- Data conversions and migrations from legacy system to new application.
- Implementation of all banking modules.
- Implementation of ATM interface and Mobile banking.
- Conducting Training to staff of UCO, DENA, ALLAHABAD and United bank of India. On branch operation in new banking soft ware in all the modules of SB, CA, CC, OD, LOAN, CLEARING, TD, BANK GURANTEE, TRADE FINANCE, OCC, ATM, and other branch operation task.
- Provide Operation support to 45 branches of Uco, Dena, allahabad and ubi bank in entire northeast states.
