Sambit Panda

Proven record of Quality leadership in all facets of production, team performance & fulfillment. Strategic in planning, implementing, improving process & standards which generates opportunities for sustainable company growth. Certified ISO & SSF auditor. Have conducted audits for more than 25 projects & accounts as a Primary auditor.

Diligent Quality

Lead with broad experience in overseeing all aspects of quality assurance processes. Strengths include developing & implementing quality SOPs, effectively managing teams & maintaining compliance with industry regulations. Results driven Leader known for exceptional productivity & efficiency in given TAT.

Excel in communication, leadership and adaptability; ensuring seamless workflow and positive workplace culture. Committed to fostering environments where teams can thrive and achieve goals.

Quality Associate Manager - Tech Mahindra

(2025-06)

• Responsible to manage 2 Quality TL which includes a HC of 22 Quality Analyst.
• Led internal and external audits to identify areas of improvement and ensure adherence to Quality Management systems. Monitor production processes for compliance with established standards.
• Conduct risk assessment to identify potential quality issues & develop mitigation strategies. Develop & maintain Quality documentation & reporting protocols.

Quality Team Lead - Tech Mahindra

(2023-03 - 2025-06)

• Responsible for preparing RCA for WBR/QBR, data analysis, preparing dashboards.
• Led quality assurance initiatives to enhance process standard & performance.
• Collaborate with cross function teams to identify areas for performance growth.

Sr. Quality Analyst - Tech Mahindra

(2019-02 - 2023-03)

• Review, analyze & conduct audits for the required parameters & share meaningful insights through dashboards (using QC tools like pareto, charts, graphs).
• Closely govern on the process specifications & outlier management to ensure compliance with standard.
• Conduct root cause analysis for defects to enhance process quality.
• Conduct feedback sessions, coaching & briefing for the associates to ensure the right process SOP is been followed to avoid non-compliance in the organization.

Technical Support Associate & Adhoc SME - Tech Mahindra

(2017-08 - 2019-02)

• Responsible to provide technical support to customers by identifying causes of problems, researching and offering effective solutions.
• Worked as an Adhoc SME for 6 months & was responsible to assist new hires, drive their daily scores on multiple critical metrics, guide them in process SOPs.

Technical Support Associate & Adhoc SME - Concentrix

(2016-06 - 2017-07)

• Diagnosed & resolved customer inquiries efficiently via multiple communication channels and through remote access for Lenovo systems.
• Documented technical issues and solutions in the ticketing system ensuring the process compliance is adhered simultaneously focusing on resolving customer queries.

M. Tech - Computer Science & Engineering - ITER College (2015)

B. Tech - Computer Science & Engineering - DRIEMS College (2013)

Intermediate - Science - CHSE board (2009)

Schooling - Science - ICSE board (2007)