Branch Collection manager - Truhome Finance limited
(2025-11)
Housing loan collection
- Working on current outstanding bill payments collection B2B
- Follow up with customers and providing information about their outstanding payments and due dates for payments
- Manage collection and recovery activities for delinquent home loan accounts, particularly Pre-Top-Up and 90+ DPD portfolios
- Ensure achievement of monthly collection and recovery targets while maintaining portfolio quality
- Monitor overdue accounts and implement effective recovery strategies to minimize delinquency and NPA levels
- Conduct customer visits, negotiations, and follow-ups to secure timely repayments
- Analyze customer repayment behavior and recommend appropriate resolution plans
- Coordinate with branch, credit, legal, and operations teams for efficient account resolution
- Track and manage field collection activities through regular reviews and performance monitoring
- Maintain accurate collection records, customer interactions, and recovery updates in the system
- Escalate high-risk cases and initiate legal recovery proceedings wherever required
- Ensure compliance with company policies, regulatory guidelines, and ethical collection practices
Senior Collection Associate - Mintifi Finserve Private Ltd
(2023-10 - 2025-10)
B2B
- Working on current outstanding bill payments collection B2B
- Follow up with customers and providing information about their outstanding payments and due dates for payments
- Working on 30-60 days overdue pending payments
- Updating visit/ feedback of each customer
- Maintain 100% collections
- Coordinating with sales team for customer background, details etc.
Senior Collection Associate - India Infoline Finance Ltd- Gold Loan
(2022-07 - 2023-06)
Gold Auction 90+(DPD)
- Resolve 90 DPD Auction pool
- Downloading auction files calling the customers and follow-up for outstanding payments
- Visiting the customers if not contacted through call or email
Collection Associate - HDB
(2021-04 - 2022-07)
BL – Bucket 360+(DPD)
- Follow-up with customers for their overdue amounts, while adhering to internal and External guidelines
- Responsible for managing the collections & maintain 100% collections
- Conducting periodic reviews and recommending collection settlements
- Updating visit trails and money collection details on company portal
- Managing daily and weekly targets as to facilitate the monthly targets
Senior Collection officer - Indiabulls Consumer Finance
(2018-02 - 2021-04)
PL & BL – Bucket 360+(DPD)
- Execute collection strategies for efficient collections and recovery of outstanding loans
- Ensure proper system allocation, tracking and monitoring delayed payments
- Regular follow up with default customers and initiate recovery process
- Achieving target and regularizing overdue cases
- Daily Monitoring and suggesting the required action for High value Customers
- Negotiate with the customer regarding the payments to be made
- Updating visit/ feedback of each customer
- Report fraudulent practices of agents
- Co-ordination with management and back-end to resolve customer query
- Training new employees
Collection Executive - Jet Freight Logistic Limited
(2012-04 - 2018-01)
- Preparation of outstanding / stuck payment recovery Report (30/60/90 days)
- Following up with client regarding Stuck up payment
- Deciding the credit limit of customers after monitoring payments
- Payment recovery from the client
- Recommend legal action whenever required for default customers
- Responsible for taking on new personal credit clients and initiating contact
- Follow upon client's billing disputes
- Maintain Records of AirwayBills, Invoice Bills, EP Copy
- Maintaining files and company correspondence
- Negotiating on payments and settling accounts on behalf of company
- Co-ordination with management and back-end to resolve customer query
- Escalating fraud cases
- Travelling out of Mumbai for recovery
Collection Executive - Comprint Computers
(2012-01 - 2012-03)
- Recovery of stuck payments from the client
- Following up for outstanding payments
- Updating a daily call list and submit to management
- Updating all collection data on a weekly basis and sending to all team members
- Scanning AWB
