Sameer Rajgor
MIS Executive | Customer Operations and Escalation Specialist | Data Reporting Analyst
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About
Data-driven MIS Executive with 4+ years of experience in reporting, customer operations, escalation management, banking services, and logistics documentation. Skilled in Excel, Power BI, data analysis, dashboard creation, and stakeholder management. Proven ability to transform business data into actionable insights while ensuring operational efficiency and compliance.
Experience
Sr. Management Information System (MIS) - Khushi Advertising Idea Pvt. Ltd
(2026-01)
- Managed MIS reporting for 20+ advertising properties, including malls, airports, clubs, and commercial media locations, delivering actionable insights through weekly and monthly performance reports.
- Prepared and analyzed sales performance reports for sales teams, top clients, and government accounts, providing actionable insights to support revenue growth and business planning.
- Developed weekly and monthly MIS dashboards highlighting key business metrics, revenue performance, occupancy, and achievement against targets across various Sole Media properties.
- Collaborated with cross-functional teams for accurate data collection and timely reporting.
Information Processing Specialist - TCS
(2024-08 - 2026-01)
- Handled DHL logistics customs documentation processes for export shipments.
- Verified product descriptions, tax IDs, invoice values, and declared shipment values.
- Coordinated with customs authorities and origin offices for shipment clearance.
- Managed special approval processes for regulated shipments including military and leather goods.
Nodal Officer (Escalation Desk) - Tech Mahindra (TransUnion CIBIL)
(2024-02 - 2024-07)
- Resolved 100+ customer escalations monthly while maintaining SLA compliance and customer satisfaction standards.
- Prepared MIS reports and EOD findings for stakeholders and management.
- Ensured accuracy and completeness of escalation reports through data validation and reconciliation.
Sr Associate - First Source Solution Ltd
(2021-11 - 2024-02)
- Managed customer escalations and grievance resolution through email and management channels.
- Provided ad-hoc data analysis and operational insights to internal stakeholders.
- Maintained reporting documentation repositories for process efficiency and knowledge sharing.
Education
Bachelor of Commerce - Mumbai University (2021)
HSC - Maharashtra State Board (2017)
SSC - Maharashtra State Board (2015)
