Sameer Singh

Detail-oriented IT Support professional with a Computer Science Engineering (B.Tech) foundation and hands-on experience resolving high-volume customer and technical issues in fast-paced, SLA-driven environments. Skilled in ticket-based incident management, escalation handling, and end-to-end issue resolution, with a proven record of maintaining 100% accurate case documentation and consistently meeting service-level targets. Currently pursuing an MBA in Business Analytics, bringing strong analytical and structured problem-solving skills to technical troubleshooting.

Seeking to apply a customer-first, process-driven approach to a Help Desk or IT Support role.

Customer Support Executive at Globiva Services Pvt. Ltd. (2018-01 – 2024-12)

• Resolved customer queries for RBL Bank credit card accounts, consistently meeting SLA targets for first-response and resolution time
• Logged, categorized, and tracked customer issues end-to-end using structured ticketing workflows, ensuring accurate case history for every interaction
• Handled escalated and recurring issues, coordinating with internal teams to drive faster resolution and reduce repeat contacts
• Documented service metrics and recurring issue trends, supporting team leads in identifying process and quality improvements

Associate Sales Consultant at Paisabazaar (2025-03 – 2025-11)

• Managed end-to-end client interactions, maintaining accurate case/CRM records for every query and follow-up
• Coordinated with internal risk and operations teams to troubleshoot and resolve onboarding and documentation issues
• Extracted and analyzed CRM data to generate reports tracking issue resolution and customer feedback trends

Associate Sales Consultant at Ambak Home Loan (2026-03 – 2026-07)

• Managed client interaction workflows end-to-end, maintaining 100% accurate CRM data logging and case tracking
• Streamlined follow-up and communication processes, improving response consistency and customer satisfaction

Master of Business Administration (MBA) in Business Analytics – Manipal University, Jaipur (2026-01)

Bachelor of Technology (B.Tech) in Computer Science & Engineering – Uttaranchal University, Dehradun (2018-01 – 2024-12)

Senior Secondary (PCM) – BBOSE, Patna (2018-01 – 2018-12)