Network Support Engineer - Bharat Electronics Limited - Indian Navy client-based location
(2023-01 - 2026-02)
Worked as a Network Support Engineer in BEL for 3 years in the Development & Engineering division. Worked at a client-based location for Indian Navy, maintain and monitor large enterprise infrastructure and development.
- Managed and maintained network infrastructure, ensuring smooth connectivity and minimal downtime.
- Provided technical support to internal users, troubleshooting and resolving network-related issues.
- Monitored network performance and conducted regular checks to identify and mitigate potential risks.
- Implemented network security protocols, including firewall configurations and antivirus installations, to protect against cyber threats.
- Assisted in the installation and configuration of network hardware, including routers, switches, and servers.
- Collaborated with cross-functional teams to support large-scale IT projects and network upgrades.
- Documented network configurations, incidents, and resolutions for future reference and process improvements.
- Configured and assigned static and dynamic IP addresses to network devices and systems, ensuring proper network integration.
- Managed IP address allocation through DHCP and maintained IP address schemes for efficient network operation.
- Collaborated with network administrators to ensure seamless communication between devices through correct IP assignment.
Senior Associate Executive - Wipro Limited - Google client-based location
(2019-10 - 2022-05)
Worked as a Senior Associate Executive in Wipro in publisher process in a client based location for Google.
- Performing proactive research on new articles to avoid spam and generate reports on daily bases.
- Handling the client escalations and providing RCA.
- Handling training programs for non-tenured teams.
- Worked as a content reviewer for PLDR and ADMOB.
- Worked and increased product quality.
- Supporting the team and maintaining high volume productivity.
eSupport Officer - Knoah Solution
(2016-09 - 2017-09)
Worked as a eSupport Officer in knoah solutions for TWC process.
- Provided remote technical support to customers, addressing and resolving internet connectivity issues through chat.
- Identified and resolved network outages, slow speeds, and connection drops by performing comprehensive troubleshooting.
- Troubleshot and diagnosed modem-related problems, guiding customers through step-by-step solutions.
- Delivered excellent customer service, ensuring high levels of satisfaction through effective communication and technical problem-solving.
