Samiksha Agrawal

ServiceNow Developer / Administrator with hands-on training in ServiceNow development and administration. Practical exposure to ITSM, Service Catalog, Flow Designer, Business Rules, UI Actions, Client Scripts, Script Includes, Record Producers, Order Guides, Variable Sets, REST API and Table API. Additional exposure to ServiceNow Sandbox Basics and Work Studio.

Background in web development with practical experience in live website implementation, team collaboration, testing and assigned development tasks.

ServiceNow Trainee

(2026-06-15 - 2026-09-15)

• Completed structured hands-on training in ServiceNow development and administration.
• Worked on ITSM, Service Catalog, Flow Designer and platform configuration tasks.
• Created and configured Catalog Items, Variable Sets, Record Producers and Order Guides.
• Practiced Business Rules, UI Actions, Client Scripts and Script Includes.
• Worked with REST API and Table API concepts and JSON-based ServiceNow responses.
• Built Flow Designer automation and performed testing, troubleshooting and validation.
• Gained practical exposure to ServiceNow Sandbox Basics and Work Studio.
• Gained exposure to ITOM, HRSD, CSM, FSM, HRMS and ITBM modules.

Web Development Intern

(2026-03-09 - 2026-05-09)

• Gained practical exposure to HTML, CSS, JavaScript, responsive design and web development fundamentals.
• Completed assigned development tasks according to requirements and timelines.
• Created and modified web pages, layouts, forms and interactive elements.
• Practiced responsive design, debugging, testing and front-end issue resolution.

UX/UI Designer Intern - Internship Studio - Pune

(2024-05 - 2024-06)

• Completed hands-on UX/UI design training covering user experience, interface design and design thinking.
• Used Figma, Canva, Adobe Illustrator and Photoshop for design work.
• Designed an online grocery store UX/UI project with wireframes, mock-ups and prototypes.
• Applied responsive design, typography, colour theory and layout principles.

Web Development Trainee - CNC Web Technologies - Pune

(2022-01 - 2022-06)

• Completed six months of practical web development training at CNC Web Technologies, Pune.
• Gained practical exposure to web development fundamentals and real-world development workflows.
• Supported live website implementation and development activities in collaboration with colleagues.
• Worked with team members on assigned website tasks and contributed to implementation, testing and updates.
• Worked in a professional team environment and gained practical exposure to employee-level project responsibilities.
• Applied HTML, CSS, JavaScript, Bootstrap, responsive design and WordPress/Elementor concepts to assigned work.

Mortgage Closer / Loan Closing Specialist - Wipro Private Limited - India

(2020-07 - 2022-01)

• Managed end-to-end closing and disbursement for Conventional, FHA, VA and FNMA loans.
• Verified closing figures, entered loan data and prepared accurate closing packages.
• Coordinated with buyers, sellers, title companies, attorneys and escrow agents.
• Worked with FHA, VA and FNMA loan programs and loan-origination software.

Data Analyst - Expert Solutions - Pune

(2020-01 - 2020-06)

• Managed data entry and data integration within an internal data-management system.
• Maintained food, grocery and retail inventory catalogues and performed data validation.
• Reviewed discrepancies, corrected errors and organized data into structured spreadsheets.

MBA - Finance (2013 - 2015)

BCA - Bachelor of Computer Applications (2010 - 2013)