Samir Khan

Be the first point of contact for customers and answer all queries they have Check in bikes and agri work with customers allocate servicing jobs to mechanics and manager job progress keep bike desk our CRM system fully updated with jobs and customer details Quality check bikes before they are written to customers and record any issue

Head mechenic - Active automobiles bhopal - Bhopal, India

(2016-07 - 2019-10)

• Be the first point of contact for customers and answer all queries they have
• Check in bikes and agri work with customers allocate servicing jobs to mechanics and manager job progress keep bike desk our CRM system fully updated with jobs and customer details
• Quality check bikes before they are written to customers and record any issue
• Insure a smooth communication process between the Mechanics and front of house including the mechanics based in the arch
• Keep customer update they are job of regular communication
• Follow customer to make sure they are bikes their motorcycle are collected when motorcycle are redy parts to the ordering book
• Keep workplace tidy and safe to work in
• Have knowledge and provide information about motorcycle and accessories we sell the customers

Loan officer - Bandhan bank betul madhyapradesh 460449 - Betul, India

(2021-02 - 2021-11)

• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and feasibility of granting loans
• Determine all applicable ratios and metrics and set up debt payment plans
• Communicate with clients either to request or to provide information
• Justify decisions (approvals/rejections) and report on them
• Complete loan contracts and counsel clients on policies and restrictions
• Update job knowledge on types of loans and other financial services
• Maintain and update account records
• Assess customer needs, explore all options and introduce different types of loans
• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
• Go the "extra mile" to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
• Operate in compliance with laws and regulations and adhere to lending compliance guidelines

Master mechanic of motorcycle and ownership - Sogra automobiles and services - Giridih, India

(2022-01 - 2024-04)

• Diagnosing defects and what's wrong with the motorcycle
• Dismantle and disassemble the engine and the frame to repair or replace the defective parts such as spark plugs, ignition points, carburettors, etc.
• Overhauling the engine and cleaning the fuel tank as well as the plugs
• Repairing and changing the brakes, chain and wheels
• Scrapping off Carbons from the cylinder and replacing defective valves, pistons, cylinders and rings
• Fixing the dents and bends in the frame, adjusting with other parts, and reassemble the whole motorcycle
• Conducting a test run after repairing a motorcycle and fix the errors
• Keeping follow-ups and providing after maintenance supports to the clients if they need
• Preparing cost and time estimates for work done
• Repairing and replacing faulty vehicle parts
• Performing test drives to check repairs
• Carrying out scheduled servicing and maintenance
• Updating vehicle service records
• Installing and fitting new vehicle accessories
• Maintaining a database of spare parts in the repair garage
• Be the first point of contact for customers and answer all queries they have
• Check in motorcycle agree work with customers
• Allocate servicing jobs to mechanics and manage job progress
• Keep motorcycles desk (our CRM system) fully updated with jobs and customer details
• Quality check motorcycle before they are returned to customers and record any issue
• Insure a smooth communication process between the Mechanics and front of house including the mechanics based in the arch
• Keep customer update their job of regular communication
• Follow up customer to make sure their motorcycle are collected when motorcycle are redy
• Add parts to the ordering book
• Keep workplace tidy and safe to work in
• Have knowledge and provide information about motorcycle and accessories we sell the customers

Deputy workshop manager - Attractive automobiles llp - Bhopal, India

(2024-04 - 2026-04)

• Direct daily operations, including scheduling work, managing workflow, and maximizing productivity/manpower utilization
• Supervise, train, and mentor staff, including technicians, mechanics, and support personnel
• Perform or oversee complex repairs, ensure high-quality standards (such as ISO), and ensure tools and equipment are safe and properly maintained
• Manage, order, and monitor inventory levels of spare parts and consumables
• Implement and enforce strict safety regulations to ensure a safe working environment
• Monitor departmental budgets, manage costs, and track key performance indicators (KPIs) to ensure profitability

Service technician trainer - Sogra automobiles and services - Giridih, India

(2022-07 - 2024-12)

• Develops and updates technical training modules covering mechanical repairs, electrical aggregates, and new vehicle releases
• Leads classroom and workshop training sessions, demonstrating proper tool usage, diagnostic procedures, and repair techniques
• Educates technicians on modern advancements such as Electronic Fuel Injection (EFI), Anti-lock Braking Systems (ABS), and electric vehicle (EV) components
• Trains staff on effective customer communication, handling client complaints, and delivering professional service
• Conducts written and practical assessments to measure the proficiency of service technicians
• Observes mechanics during daily operations to identify knowledge gaps and provides real-time, corrective feedback
• Ensures all trainees understand and comply with manufacturer guidelines and warranty policies
• Teaches proper use of Personal Protective Equipment (PPE) and ensures adherence to workshop safety and environmental norms
• Maintains detailed training records, attendance logs, and competency reports for all trainees
• Reports training outcomes and technician performance metrics to dealership management or corporate teams to improve overall service quality

12th class - Board of secondary education madhyapradesh (2000-07 - 2015-07) Bhopal, India

Super mechenic award - Ktm bhopal Bhopal, India

Auto components assembly fitter - Bajaj showroom bhopal Bhopal, India

OBD 2 scanning and diagnose training - BGS HONDA BHOPAL Bhopal, India

ACM AND ACG UNIT TRAINING - BGS HONDA BHOPAL Bhopal, India

Wheel balancing and alignment traning - Vitthal tyre shop betul Betul, India