Customer Relationship Executive
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Building relationship with customer, coordinating with team members for cross sale. Convincing customer for up sale, working on store set up during launch of stores, handling customer queries. Handling different type of categories like bath section, floor coverings, lightings, gift ware, home decor items and table ware.
Also handlings furnitures and organic food products. Total SKU approximate 5450. Managing inventory by stock replenishment and checking out availability of stock as per design, sizes and pattern. Record every day sale in sync with SM.
Monitoring sales and driving numbers as per target. Give feedback on sale and stock progress.
Customer Relationship Executive - Fab India Overseas Private Ltd.
Building relationship with customer, coordinating with team members for cross sale. Convincing customer for up sale, working on store set up during launch of stores, handling customer queries. Handling different type of categories like bath section, floor coverings, lightings, gift ware, home decor items and table ware.
Also handlings furnitures and organic food products. Total SKU approximate 5450. Managing inventory by stock replenishment and checking out availability of stock as per design, sizes and pattern. Record every day sale in sync with SM.
Monitoring sales and driving numbers as per target. Give feedback on sale and stock progress.
Sr. Customer Care Associate - Major Brands
Handling staff / customer queries, taking charge of the shift and to maintain floor standards
Barista - Alshaya Trading Company in Middle East
Making Coffee & Tea, Serving to Customer.
Customer Care / Team Leader - Shoppers Stop Ltd.
Monitoring staff, stock in & out as per the standard, global count, handling customer queries, noting feedback by the customer, escalating it to superior and thereby solving them.
Bachelors of Commerce - University of Mumbai (2005)
H.S.C - J.M.Patel College of Commerce (2002)
S.S.C - Bangur Nagar Vidya Bhavan (2000)
