Samiya Khan

Customer Support Professional with nearly 2 years of experience specializing in non-voice processes for a global e-commerce leader. Proven track record of handling international clients, resolving complex queries efficiently, and maintaining high customer satisfaction standards. Adept at multitasking in fast-paced environments with strong written communication and problem-solving skills.

Customer Service Associate (Non-Voice Process) - Amazon Development Centre India Pvt. Ltd. - Pune

(2022-06 - 2024-05)

• Managed real-time communication with international customers via chat and email to resolve order, billing, and account issues.
• Maintained high performance metrics, consistently meeting target customer satisfaction (CSAT) scores.
• Analyzed complex customer issues and provided accurate, efficient solutions while adhering to company policies.
• Collaborated with internal teams to escalate technical glitches and optimize the customer experience.

Higher Secondary Certificate - HSC - Azam Campus (2021)

Secondary School Certificate - SSC - Crescent High School & Junior College (2019)