Samolina Logan

Results-oriented Operations Specialist with 17 months of experience in banking operations, customer due diligence (CDD), Know Your Customer (KYC) reviews, risk assessment, regulatory compliance, and process management. Skilled in customer onboarding, document verification, sanctions screening, beneficial ownership validation, and identifying compliance risks while ensuring adherence to AML and regulatory requirements. Proven ability to manage high-volume operational processes, maintain data accuracy, resolve complex issues, and collaborate with cross-functional teams to enhance operational efficiency and risk mitigation.

Strong analytical, problem-solving skills with a commitment to delivering accurate and timely results. Chat support executive with 9 months of experience delivering exceptional, real-time support, achieving 100% resolution rates and boosting customer satisfaction. Expert in CRM tools, multitasking, and reducing handle times to enhance customer experience.

Proven ability to thrive in high-volume environments.

Operational Specialist - Goldman Sachs - Hyderabad

(2024-11 - 2026-04)

Line of Business: Assets and Wealth Management

• Managed daily banking operations reviewing reports, Loan files and transaction processing with high accuracy.
• Conducted customer verification and documentation review in compliance with regulatory standards.
• Performed account maintenance, case management, and operational support activities. Also, investigated exceptions, resolved discrepancies, and escalated high-risk cases.
• Maintained SLA adherence while achieving quality and productivity targets.
• Supported AML/KYC compliance activities and operational risk management.
• Supported process improvement initiatives to enhance productivity and customer experience.
• Conducted account maintenance activities, including updates, modifications, and validations.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Also, Experienced in data entry, record management, and database maintenance.
• Skilled in preparing operational reports and analyzing data using spreadsheets.
• Ability to work with multiple software applications and internal banking systems.
• Flexible in handling diverse operational tasks based on business requirements.
• Conducted quality checks and audits to identify errors, discrepancies, and process improvement opportunities.
• Collaborated with team members and management to achieve operational goals and quality benchmarks.
• Monitored team performance metrics and contributed to operational excellence through quality assurance activities.

Chat Support Executive - Hexaware Technologies - Nagpur

(2024-02 - 2024-10)

Line of Business: Amazon

• Responding to inquires in real time, providing step-by-step guidance to resolve technical or service-related issues.
• Managing multiple chat sessions simultaneously while maintaining quality service.
• Documenting all conversations accurately in the company's customer support software.
• Maintaining up-to-date knowledge of company products, services, and policies to ensure accurate information delivery.
• Identifying complex issues and escalating them to appropriate departments for resolution
• Identifying common customer pinpoint sorting them to improve overall service.

B.com Graduated - Indira Gandhi College of commerce and art's, Bhilai (2021-08 - 2023-06)