Samrat Ghosh

Results-driven Relationship Management and Operations professional with 9+ years of progressive experience in international client servicing, operations management, team coordination, process improvement and stakeholder management. Experienced in managing client requirements, resolving escalations, monitoring service quality and driving smooth day-to-day operations. Strong track record of career progression within MyTasker, demonstrating reliability, ownership, adaptability and increasing leadership responsibility.

Relationship Manager at MyTasker (2025-11 – Present)

• Manage client relationships and serve as a primary point of contact for client requirements and service delivery.
• Coordinate with internal operations and support teams to ensure timely and consistent execution.
• Handle client communication, follow-ups, escalations and issue resolution while maintaining professional relationships.
• Support customer satisfaction and retention through proactive communication and service coordination.

Operations Supervisor at MyTasker (2021-04 – 2025-10)

• Supervised daily operations, task allocation and team performance while maintaining service quality and SLA adherence.
• Managed workforce allocation, operational reporting and performance tracking.
• Implemented SOPs and workflow improvements to improve productivity and operational efficiency.
• Collaborated with cross-functional teams to identify and resolve operational bottlenecks.

Senior Support Associate at MyTasker (2018-08 – 2021-03)

• Managed international client accounts and ensured accurate, timely delivery against client requirements.
• Supported onboarding, training and process-standardization initiatives.
• Coordinated documentation, administrative tasks and client communication across multiple time zones.

Support Associate at MyTasker (2017-08 – 2018-08)

• Handled daily operational and administrative tasks including reporting, data management and client communication.
• Supported issue resolution and maintained accuracy and turnaround time across assigned work.

Bachelor of Commerce in B.Com – University of Calcutta (2017)