Recovery Officer - DRA FUSION FINANCIER
(2023-02-02 - 2023-10-31)
- Recovery: Secures overdue payments through calls and field visits.
- Negotiation: Sets up manageable repayment schedules with debtors.
- Compliance: strictly follows legal and RBI collection protocols.
- Documentation: Logs all interactions and updates payment statuses.
- Resolution: Resolves payment disputes and manages high-pressure interactions.
CUSTOMER SUPPORT EXECUTIVE - RELIANCE PPM SERVICES Ltd
(2023-11-04 - 2024-05-06)
- Solve Problems: Troubleshoot and fix customer issues quickly.
- Answer Queries: Provide clear info on products or policies.
- Manage Channels: Handle calls.
- Document Cases: Log interactions and feedback for the team.
- Ensure Satisfaction: Turn frustrated users into happy customers.
Customer support - Teleperformance pvt. Ltd
(2024-08-05 - 2026-03-29)
- Order Management: Assisting users with order placement, live tracking, and delivery status updates.
- Returns & Refunds: Processing requests for item returns, replacements, and tracking refund status to ensure timely closure.
- Query Resolution: Handling inbound calls to answer product, pricing, and policy questions.
- Technical Troubleshooting: Helping users with account issues, payment failures.
- Escalation Handling: Routing complex complaints to specialized teams or the Grievance Officer for final resolution.
