Samruddhi K

HR Service Delivery professional with 14+ years of experience in HR Operations, stakeholder management, team handling and process implementation. Proven ability to lead cross-functional teams, optimize HR service delivery, strengthen stakeholder relationships, and drive operational excellence through process enhancements and technology-enabled solutions. Experienced in managing end-to-end HR operations, delivering projects within defined SLAs, and fostering a culture of continuous optimization to upgrade employee and business experience.

Manager – Service Delivery – Human Resource - Reliance Jio Infocomm Ltd

(2023-07)

• Lead and mentor a team of 10 HR Operations executives, ensuring efficient service delivery and consistent achievement of operational objectives.
• Collaborate with HR Heads, HR Business Partners, talent acquisition, medical officers, and business leaders to deliver seamless HR support across functions.
• Oversee execution of key operational initiatives, ensuring adherence to service level agreements (SLAs), quality standards, and project timelines.
• Analyze operational and application-related issues, conduct root cause analysis, and collaborate with technical teams to implement sustainable solutions and strengthen system performance.
• Lead process optimization and automation initiatives to improve operational efficiency, reduce turnaround times, and elevate the employee experience.
• Track operational performance through KPIs and reporting, leveraging data-driven insights to improve service quality and drive operational excellence.

Service Delivery – Human Resource - Onward Technologies Ltd.

(2016-07 - 2023-06)

• Managed end-to-end HR service delivery for a workforce of 300+ employees across multiple locations in India.
• Established strong partnerships with clients and internal stakeholders through regular governance meetings, performance reviews, and proactive communication.
• Coordinated workforce planning, onboarding, deployment, payroll inputs, employee lifecycle management, and performance support to ensure smooth business operations.
• Managed billing processes, commercial coordination, MIS reporting, revenue tracking, and resource utilization to support business objectives.
• Recommended and implemented process improvements that streamlined workflows, strengthened operational controls, and enhanced stakeholder satisfaction.

Team Lead – Recruitment - Data Link Consultancy

(2012-08 - 2016-07)

• Led end-to-end recruitment activities, including sourcing, screening, interviewing, offer management, onboarding, and employee documentation.
• Served as the primary point of contact for clients, ensuring timely fulfillment of hiring requirements while maintaining service quality and delivery commitments.
• Coordinated with internal teams to facilitate smooth onboarding, documentation, and employee engagement processes.
• Tracked recruitment metrics, monitored hiring progress, and maintained compliance with organizational policies and client requirements.
• Mentored team members on recruitment best practices, process adherence, and client relationship management to improve overall team performance.

PG Diploma - Human Resource & Administration - University of Mumbai

BE - Information Technology - University of Mumbai