Samta Dhanve

Application / Technical Support Specialist with 3+ years of experience in Shopify Application Support and CRM Support within SaaS environments. Skilled in L1 support, troubleshooting, and ticket management across web applications. Strong ability to diagnose issues, collaborate with technical teams, and deliver timely resolutions while maintaining high customer satisfaction.

CRM Technical Support Executive (2025-08 – Present)

• Provide L1 support for CRM platform users, resolving issues related to login, access, workflows, and configurations.
• Troubleshoot user roles, permissions, and data visibility issues.
• Diagnose integration and API-related issues; escalate to L2/L3 teams when required.
• Handle incident tickets, ensuring SLA compliance and timely resolution.
• Perform remote troubleshooting and guide users through issue resolution.
• Support reporting, dashboards, and email configurations.

Technical Support Executive – Shopify Application Support (2022-08 – 2025-07)

• Delivered application support for Shopify platforms, resolving issues related to themes, apps, plugins, and performance.
• Assisted customers via chat, email, and calls with troubleshooting and configurations.
• Debugged front-end issues using HTML, CSS, and browser developer tools.
• Managed high-volume tickets while maintaining SLA and response quality.
• Coordinated with developers for bug fixes and escalations.

B.Tech in CSE – Dr. Babasaheb Ambedkar Marathwada University (2015)