Associate Product Management - blueBriX - Chennai, Tamil Nadu
(2026-01)
blueBriX is a SaaS-based Electronic Health Record (EHR) platform serving public health and clinical organizations.
- Contributed to RFP responses for healthcare organizations seeking EHR solutions, analyzing client requirements and aligning blueBriX platform capabilities to public health program needs including TB Control, STI services, Lead Poisoning Prevention, Maternal & Child Health, and population health surveillance.
- Collaborated with the product and implementation team on feature configuration and worked closely with the UI/UX team on workflow design, translating client business requirements into functional EHR specifications and supporting end-to-end onboarding.
- Owned end-to-end MVP development for care coordination, defining the product roadmap, prioritizing features using RICE framework, and aligning stakeholders across engineering and implementation teams to drive product launch.
- Managed client-facing product workstreams by owning the backlog, triaging feature requests, and delivering targeted solutions that directly improved client satisfaction and platform adoption.
- Partnered with the content creation team to develop thought leadership assets including a comprehensive buyer's guide and a strategic article, targeting key decision-makers in the healthcare market.
- Supported PR and branding initiatives, contributing to the company's market positioning and brand communication strategy across digital channels.
- Engaged directly with clients to understand pain points and requirements, synthesizing feedback into structured product recommendations that improved platform adoption and client satisfaction.
- Authored detailed PRDs and feature specifications for EHR workflow enhancements, breaking down requirements into engineering-ready tasks and sprint-deliverable user stories.
- Tracked product performance metrics using HEART framework principles, generating insights that guided feature prioritization and roadmap decisions.
Sr. Business Development & Solutions Consultant - 4i Apps Solutions - Chennai, Tamil Nadu
(2025-07 - 2025-09)
4i Apps Solutions is an enterprise technology firm specializing in Oracle-based HCM and ERP solutions.
- Facilitated requirement gathering sessions with enterprise clients for HCM, payroll, and ERP implementations, producing detailed functional and technical requirement documentation.
- Prepared comprehensive product documentation including feature specifications, use cases, and process workflows to support client onboarding and implementation teams.
- Conducted 10+ live product demonstrations, effectively communicating technical and functional value propositions while capturing structured feedback to inform product enhancements.
- Leveraged expertise in Oracle APEX, Oracle Cloud, and Fusion Applications to position enterprise-grade solutions, improving sales pipeline efficiency by 25%.
- Collaborated cross-functionally with product, technical, and sales teams to translate business requirements into solution specifications, ensuring alignment between client needs and product capabilities.
Sales & Operations Analyst - Foundever - Chennai, Tamil Nadu
(2023-01 - 2025-06)
Foundever is a global service based company specializing in customer experience and sales operations.
- Gathered and analyzed customer requirements through 200+ client interactions, documenting pain points and feedback that directly informed 3 major product feature improvements.
- Built and maintained sales performance dashboards and reports using Excel and data visualization techniques, delivering actionable insights that shaped quarterly sales strategies.
- Documented and maintained SOPs for customer complaint resolution workflows, achieving 90% SLA compliance and improving team operational efficiency.
- Conducted competitive market analysis and customer journey mapping, identifying process gaps that contributed to a 10% increase in market share.
- Led onboarding and training for 18 junior sales staff on CRM tools and customer engagement processes, improving customer satisfaction scores by 12%.
- Developed and implemented cross-selling strategies based on data-driven customer journey insights, resulting in an 18% increase in upsell conversion rates.
- Translated structured customer feedback into actionable product recommendations, bridging the gap between frontline operations and product/operations teams.
