Manager, Partner Relations - DeliverHealth Solutions India Pvt Ltd - Bangalore
(2020-03)
- Managed 38 US customers alongside 4 business partners, achieving SLA compliance through proactive oversight.
- Led daily operations and strategic planning for partner management.
- Performed regular performance reviews and advised partners on operational improvements to enhance service quality.
- Acted as primary contact for 22 US customers, managing relationships and providing effective service delivery.
- Enhanced team productivity through mentoring and structured goal setting.
- Implemented business strategies to maintain competitiveness and efficiency.
Vendor Manager - Nuance Transcription Services - Bangalore
(2018-08 - 2020-03)
- Managed vendor performance, ensuring achievement of financial and operational targets.
- Cultivated and nurtured strong vendor and partner relationships to enhance collaboration.
- Resolved conflicts effectively, leading to improved customer satisfaction.
- Organized corporate events and ensured seamless administrative operations.
Operations Manager - Nuance Transcription Services - Bangalore
(2014-10 - 2018-03)
- Led a team of 35 Medical Language Specialists and Quality Controllers.
- Ensured SLA compliance while enhancing team performance.
- Realigned resources and schedules to adapt to changing operational priorities.
- Acted as liaison between top management and operational teams to facilitate communication.
Team Lead - Vidal Healthcare Services Pvt Ltd - Bangalore
(2013-07 - 2014-09)
- Supervised tele-calling teams, enhancing client interactions and satisfaction.
- Managed billing and invoicing processes with diagnostic centers to maintain accuracy and timely payments.
- Coordinated healthcare activities and appointments at client sites to ensure seamless service delivery.
Team Lead - Transcend MT Services Pvt Ltd - Bangalore
(2011-08 - 2013-07)
- Trained and mentored new team members, improving onboarding process and team cohesion.
- Developed daily and monthly output plans to align operations with service goals and enhance workflow.
- Managed shift schedules to meet production targets and optimize workforce allocation.
Team Lead - Heartland Information & Consultancy Services Pvt Ltd - Bangalore
(2010-03 - 2011-08)
- Led team of 60+ staff to streamline operational functions.
- Prepared and analyzed operational data to inform decision-making.
- Utilized various software platforms to enhance workflow efficiency.
