Sandeep Bithar

Strategic HR leader with 16+ years of experience across HR Business Partnering, HR Transformation, Talent Management, Performance & Succession Management, Employee Relations, Change Management and HR Shared Services - spanning Healthcare, IT/ITES, BFSI, FMCG, Retail, and Engineering organizations with PAN-India, APAC, and global mandates.

Experience ranges from leading HR Shared Services for 16,000+ employees to HRBP roles supporting business units of up to 7,500+ employees.

Currently Senior

Manager HR Business Partner at Primera Medical Technologies, partnering with business leaders across IT & Revenue Cycle Management (RCM) for a workforce of 2100+.

Senior Manager – HR Business Partner at Primera Medical Technologies (2025-10 – Present)

• Strategic HR Business Partner supporting 2,100+ employees across IT & Revenue Cycle Management (RCM), aligning HR strategy with organizational and business objectives; lead and mentor a team of 4 HR professionals.
• Partner with leadership on workforce planning, organization design, succession planning, talent reviews, restructuring, and change management; drive the complete Performance Management lifecycle including goal setting, calibration, promotions, and PIPs.
• Independently manage 5–7 complex Employee Relations cases monthly – misconduct investigations, disciplinary actions, grievance handling and conflict resolution – without Legal department support.
• Lead employee engagement through Town Halls, Skip-Level Meetings, Rewards & Recognition, and retention programs; build HR dashboards and people analytics covering headcount, attrition, and productivity, driving governance through EazeHR.
• Spearheaded the organization's Absconding Policy – standardized governance, approval workflows, and case management – and designed the Global Headcount (HC) Reporting framework for real-time workforce insights.
• Revamped the Group Term Life (GTL) Insurance program and introduced Parent Medical Insurance, strengthening the Employee Value Proposition (EVP); standardized Attendance Management processes for stronger payroll governance.

Senior Manager – HR Business Partner at Genpact (2019-07 – 2024-10)

• Spearheaded the HR function through a major business transformation, partnering with senior management to shift the organization from a services-based to a product-development model, leading change management across the workforce.
• Designed and implemented Performance Management Systems integrating competency-based and KRA-driven evaluations for the Coca-Cola account; closed 100% of appraisals on time, including development plans for bottom performers, and advised on succession planning for key roles.
• Partnered with business development, HR, and training teams to build a talent pool aligned to strategic growth – training needs identification, digital learning transformation, upskilling & reskilling, and compliance training; established university partnerships for campus recruitment.
• Conducted employee engagement surveys and focus groups; designed Reward & Recognition programs and drove engagement through Family Connect and Long Service Ceremonies, monitoring turnover and retention metrics for senior leadership.
• Launched the "UDAAN" internal mobility program, managing a ramp-down of ~150 FTEs with a 95% success rate, significantly reducing dependency on external hiring.
• Reduced attrition to below 17% through structured one-on-one engagements, early warning systems, and biweekly reporting; multi-channel communication (town halls, leader messages, roadshows, email campaigns) drove a 63% increase in unique user engagement (Q1 2024 vs Q2–Q3 2023).

Assistant Vice President – Human Resources at AU Small Finance Bank (2017-04 – 2017-10)

• Drove the HR agenda across the Rajasthan region (200+ branches) as HRBP & HR Operations lead for a workforce of ~7,500, covering manpower planning, employee relations, compliance, and leadership coaching across high- and low volume branches.
• Partnered with the Regional Operations Head, Cluster Heads, and Branch Managers to align HR strategy with business expansion plans; provided HR insights on manpower planning, productivity, and attrition patterns.
• Conducted structured branch connect visits, resolving grievances and building employee trust; identified high-attrition branches and built retention playbooks for frontline sales staff.
• Partnered with business heads on statutory and labour law compliance, establishing preventive measures for IR cases and employee disputes.

Senior Manager – HR Business Partner at Corbus India LLP (2013-12 – 2016-03)

• Spearheaded the India HR team, owning the complete employee lifecycle and leading the global goal-setting exercise across all business units.
• Led planning, execution, and tracking of downsizing exercises for large business units in close partnership with Finance and business leadership; led attrition mitigation and risk analysis bringing predictability to workforce planning.
• Managed the complete recruitment life-cycle achieving a 100% fill rate; served as Channel Lead for vendor and campus hiring across Tier locations, ensuring zero surprises for the business on the TA function.
• Re-engineered the Employee Engagement Calendar (Open House, Family Connect, R&R, Skip Meetings) and led Management Development Programs to strengthen the leadership pipeline.

Senior Manager – HR Business Partner at WSP (Capita Real Estate and Infrastructure) - Formally Capita Symonds India Pvt. Ltd. (2011-10 – 2013-12)

• Set up the complete India HR infrastructure from scratch as part of a new market entry, designing recruitment frameworks and hiring strategies for niche roles.
• Designed and implemented HR strategy aligned with overall business strategy, including the program management framework, status reporting, and stakeholder tracking.
• Rolled out OD initiatives to strengthen the Employee Value Proposition and identified high-potential employees for succession planning in critical and unique positions.
• Designed a competency-based Performance Management System with 360-degree feedback, linking increments to market benchmarking, salary surveys, and performance metrics.

Assistant Manager – HR Generalist at Jubilant FoodWorks Ltd. (Domino's Pizza) (2010-12 – 2011-10)

• Acted as HR SPOC for 145+ outlets across North India, managing recruitment, data/file management, and leave management for the region – covering store-level compliance and blue- and white-collar hiring.
• Designed and implemented a Grievance Matrix formalizing the procedure for escalating grievances across the hierarchy, reducing crew-level attrition and stabilizing manpower during store expansions.
• Managed vendor performance, recruitment market analysis, and hiring trend reporting for senior management; ensured compliance in the hiring process across store and vendor levels.
• Ensured compliance with statutory bodies (ESI Act 1948, Shops & Establishment Act, Maternity Benefit Act) and handled customer/legal complaint resolution.

Assistant Manager – HR Business Partner at DXC Technology (Formerly Xchanging Technology Services) (2008-04 – 2010-11)

• Created Job Families for the entire organization for the first time, mapping salaries, grades, and levels to enable structured career development.
• Led an internal "Re-hire/Re-absorption" program for potential attrites and drove attrition mitigation planning with business heads; an Employee Engagement Survey-driven action plan reduced attrition from 42% to 20%.
• Designed and enhanced the Performance Management System combining KRA-based and competency-based evaluations with real-time project assessments and feedback.
• Supported leadership through planned attrition (layoff) exercises for large business units, collaborating closely with Finance and cross-functional teams.
• Drove a Six Sigma-led HR legal & archival framework, achieving ~$120,000 in cost savings through process efficiencies.
• Renegotiated the Group Mediclaim (GMC) contract from ₹42 lakh to ₹11 lakh and reduced the Group Mediclaim ratio from 70% to 39%, saving ~₹30 lakh annually.
• Launched "mHR," a mobile HR solution giving employees access to pay, leave, recognition, training, and support services on the go.
• Launched the Risk Academy Program to source and train talent for service-line growth, alongside HR best-practices training for team leads to improve management effectiveness.

Senior Officer – HR Shared Services at Genpact (2003-08 – 2008-04)

• Led a team of 35 in HR Shared Services operations across India and Asia Pacific, managing a 16,000+ employee database on Oracle HRMS and EDB, including wing-to-wing database, reporting, and payroll operations.
• Drove multiple Six Sigma and Lean projects – onboarding/new joiner payroll integration, HR helpdesk effectiveness, exit management, transfers, and organization structure management.
• Institutionalized the HR Helpdesk as a single platform for employee query resolution across India, and played a key role in setting up Oracle HR for GE GPS UK and the GECIS Global Oracle HR Suite following the GE-GECIS divestiture.
• Built a reputation as a credible HR partner at all levels, reflected in strong engagement and employee satisfaction scores in internal HR surveys.

Bachelor of Commerce in B.Com. – Delhi University