Sandeep Chakraborty

Results-driven professional with over 20 years of experience in client servicing, operations management, and team leadership. Currently serving as Digital Operations Head at ISOLS Group Pvt. Ltd., managing a team of 40–50 professionals across multiple service verticals.

Proven track record of acting as the primary point of contact for all client communications and issue resolution, building strong long-term relationships with clients to ensure satisfaction and retention, managing expectations and communicating project progress, leading cross-functional teams to consistently meet and exceed client expectations, and translating client feedback into actionable improvements for service delivery.

Operations Head – Digital (Client Relations Lead) - ISOLS Group Pvt. Ltd. - Kolkata

(2024-02)

• Serve as the primary client liaison for 40–50 member team across Technology, Design, Content, Social Media & SEO verticals
• Handle all client escalations, ensuring swift resolution and maintaining long-term satisfaction
• Conduct regular client review meetings to align deliverables with evolving business goals
• Build and maintain strong relationships with key accounts, resulting in high client retention
• Translate client briefs into actionable team tasks, ensuring clear communication at every stage
• Prepare and present performance reports, dashboards, and project updates to clients

Supervisor – Customer Success - ISOLS Group Pvt. Ltd. - Kolkata

(2021-09 - 2024-01)

• Coordinated client communications and ensured timely delivery of digital projects
• Acted as bridge between clients and internal teams to manage expectations effectively
• Supervised daily workflows and maintained high standards of client service delivery

Duty Manager – Operations - Carnival Films Pvt. Ltd. - Kolkata

(2019-08 - 2020-12)

• Managed guest relations, handled escalations, and ensured premium customer experience
• Led staff teams ensuring consistent service quality across all customer touchpoints

Duty Manager - PVR Ltd. - Kolkata

(2019-07 - 2019-07)

• Oversaw multiplex operations and ensured exceptional customer service standards

Assistant Manager – Operations - Carnival Films Entertainment Pvt. Ltd. - Kolkata

(2013-07 - 2018-09)

• Managed end-to-end multiplex operations with strong focus on client and guest satisfaction
• Led cross-functional teams of 20+ staff to deliver consistent, high-quality service
• Handled VIP client relations, corporate bookings, and event coordination

Team Leader – Operations - Adecco India Pvt. Ltd. (Kulraj Broadway) - Kolkata

(2010-12 - 2013-06)

• Led operations team, managed scheduling, performance tracking, and staff development
• Ensured smooth client-facing operations and maintained high service standards

Team Leader – Operations - Fame (I) Ltd. - Kolkata

(2007-01 - 2010-12)

• Promoted to Team Leader for strong communication skills and client-handling capabilities
• Managed team coordination and handled customer-facing operations with excellence

MCDT – Multiplex Customer Development Trainee - Fame (I) Ltd. - Kolkata

(2005-10 - 2006-12)

• Handled customer development, ticketing, and front-of-house service delivery

Customer Representative - INOX Leisure Ltd. - Kolkata

(2004-11 - 2005-08)

• Delivered excellent front-line customer service and managed guest interactions

MBA - Retail & Operations Management - IIBM, Meerut

Diploma - Hotel Management & Applied Nutrition - Asia Pacific International School, Kolkata

Industrial Training - All Operational Departments - Hotel Clarks Amer, Jaipur

Diploma - Software Technology - CMC, Kolkata

Class X (SSC) - Kendriya Vidyalaya, Joka (2000 - 2000)

Class XII (HSC) - Kendriya Vidyalaya, Joka (2002 - 2002)