Sandeep Dugam

Import-Export Documentation Coordinator and Logistics Specialist with over 7 years of expertise in shipping operations and international trade compliance. Skilled in managing comprehensive import-export documentation, including Bill of Lading (B/L) processing, House Bill of Lading, Arrival Notice, Seaway Bill, Original Bill, and invoice management. Adept at ensuring accurate and timely documentation to facilitate smooth customs clearance and efficient logistics coordination.

Proficient in streamlining shipping processes to enhance supply chain efficiency and reduce delays. Strong knowledge of global shipping regulations and best practices, committed to supporting seamless import-export operations for diverse industries.

Senior Process Associate - Tata Consultancy Services - Canada

(2025-09)

• Process Canada-bound shipments following customer-specific instructions.
• Review customer-provided shipping docs and instructions.
• Ensure compliance with Canada customs regulations and customer specs.
• Prepare and submit required docs (e.g., B/L, commercial invoice, COO if needed).
• Coordinate with carriers, customs brokers, and internal teams.
• Focus Areas: Accuracy in documentation, Timely shipment processing, Meeting customer delivery expectations.

Senior Documentation Executive - MSC Mediterranean Shipping Company

(2023-10 - 2025-09)

• Managed preparation and dispatch of Seaway Bills and Original Printed Bills for MSC Denmark, MSC Sweden, MSC Norway, and MSC Lithuania, ensuring alignment with sailing schedules and customer requirements, improving shipment accuracy by 15%.
• Coordinated Telex Release for MSC Denmark, processing customer-specific instructions promptly to enhance communication efficiency.
• Administered MRN (Movement Reference Number) insertion for MSC Finland, maintaining accurate customer data and proactively following up on missing MRNs, resulting in a 20% reduction in submission delays to terminals.
• Executed Original Bill of Lading (OBL) scanning and Telex verification for MSC Norway, ensuring precise documentation and timely processing, reducing errors by 10%.
• Released Arrival Notices for MSC Norway and MSC Sweden according to schedule, facilitating seamless operations and timely customer notifications.
• Issued Cargo Release Orders for MSC Sweden, adhering to vessel-specific requirements and Clearance Procedures, streamlining cargo release processes and improving turnaround times by 12%.

Principal Ocean Import Expert - Shipco IT Pvt.Ltd.

(2018-09 - 2023-10)

• Monitored daily process volumes to ensure accurate tracking and timely updates.
• Tracked import shipments across multiple shipping line websites for real-time status updates.
• Managed end-to-end import documentation, including creation, verification, and filing.
• Generated accurate customer invoices and maintained comprehensive reporting records.
• Tracked AMS/ISF manifests, proactively following up with origin teams to resolve missing or incomplete data.
• Prepared detailed arrival notices containing shipper and consignee information, customs clearance status, and routing rate details.

Data Research Analyst - ITCube Solutions Pvt. Ltd.

(2017-04 - 2018-08)

• Conduct primary, secondary, and organic research, along with contact discovery, to acquire accurate and reliable data for knowledge outsourcing and data processing projects.
• Finalize, update, and maintain the table of contents to ensure organized and accessible information management.
• Identify, collect, and systematically organize data from various websites based on received email requests.
• Scrutinize and validate documents related to multiple business processes to ensure data accuracy and compliance.
• Verify and cleanse data extracted from diverse websites to maintain high data integrity standards.
• Update and verify contact information within application systems used across different processes to improve operational efficiency.
• Index documents according to specific document types to streamline retrieval and archiving workflows.
• Uphold quality of service by implementing continuous performance improvements, resulting in enhanced operational accuracy.
• Generate detailed daily reports and prepare spreadsheets for management review, facilitating informed decision-making.

Senior Executive - Vodafone Mobile Services Ltd.

(2013-03 - 2016-11)

• Executed key-holding responsibilities, overseeing cash drawer management, site security, and punctual store opening and closing operations.
• Maintained accurate sales records, conducted cash reconciliations, and processed bank deposits to ensure financial integrity.
• Developed and implemented customer service strategies that increased customer satisfaction metrics by an estimated 15%.
• Enhanced store branding through targeted advertising campaigns and effective visual merchandising techniques.
• Trained, coached, and supervised staff, driving team performance to consistently achieve and exceed sales targets.
• Resolved complex customer inquiries, disputes, and complaints, ensuring high levels of customer retention and loyalty.
• Delegated tasks strategically based on sales goals and individual staff strengths to optimize operational efficiency.
• Coordinated daily store operations in alignment with Store Manager directives, ensuring seamless workflow and adherence to organizational policies.

B.Com - Commerce - SSMM College Pune (Pune university) (2012)

12th - Maharashtra, Marathi (2009)

10th - Maharashtra, Marathi (2007)