Sandeep Garg

Experienced Operations and Account Executive with 15+ years of expertise in operations management, team leadership, client coordination, MIS reporting, cost control, customer service, and process improvement. Skilled in managing large teams, improving operational efficiency, and maintaining high service standards.

Senior Operation Account Executive - R K Associates & Hoteliers Pvt Ltd - New Delhi

(2013-06 - 2024-05)

• Managed daily operations and led a team of 50+ staff.
• Improved workflow efficiency and reduced operational costs.
• Monitored KPIs, implemented SOPs, and improved customer satisfaction.
• Managed P&L, food cost, labor cost, inventory, and guest relations.

Floor Manager - California Boulevard & AM PM Café & Bar - Rajouri Garden

(2008-05 - 2013-07)

• Supervised front-of-house operations and customer service.
• Managed staff training, scheduling, and performance.
• Handled guest complaints and ensured smooth restaurant operations.

Cashier cum Sales Executive - IDEA Cellular Outlet - Punjabi Bagh

(2005-11 - 2007-04)

• Managed sales, billing, collections, and customer service.
• Achieved sales targets and maintained inventory records.

B.A. Program - Delhi University (2016)

Senior Secondary - NIOS Delhi (2010)

Matriculation (2007)