Sandeep Ghatak

Delivery & Transformation Leader with 22+ years of experience across enterprise IT, cloud, AI, infrastructure modernization, and IT service management, delivering large-scale, multi-region programs with measurable business impact. Currently leading enterprise-wide automation, security, and AIOps transformation initiatives at Incedo Technology Solutions impacting 10,000+ endpoints, drove 30–40% governance maturity, operational resilience, and compliance strengthening. Proven expertise in end-to-end program execution across global enterprises including Wipro Technologies Ltd., Kyndryl Solutions Pvt.

Ltd., IBM India Pvt. Ltd., and Computer Sciences Corporation, delivering cloud migration, automation, and enterprise transformation initiatives. Displayed success in establishing enterprise governance frameworks, KPI dashboards, and change management systems that improved delivery predictability, reduce operational risks, and enhance executive visibility.

Strong track record in driving automation-first strategies using modern tooling (Ansible, cloud-native platforms, AI/ML-driven observability), resulting in reduced manual intervention, faster delivery cycles, and improved operational efficiency. Recognized for building and mentoring high-performance global teams while leading complex infrastructure and application transformation programs, ensuring alignment between business objectives, technology execution, and operational excellence.

Technical Manager - Incedo Technology Solutions - Gurugram

(2024-05)

Leading enterprise-wide digital transformation initiatives across cloud, infrastructure, security, and automation domains, driving strategic modernization of IT operations with a strong focus on governance maturity and operational resilience.

• Architecting and implementing enterprise security and infrastructure solutions including Cisco SSE, CloudGuard CNAP, and WAF frameworks, strengthening organizational security posture, compliance alignment, and threat mitigation capabilities.
• Designing executive-level governance mechanisms including KPI dashboards, performance analytics, and reporting frameworks to enable real-time visibility, data-driven decision-making, and improved operational control for leadership stakeholders.
• Driving AIOps and automation strategy across infrastructure and operations environments by integrating orchestration, intelligent monitoring, and workflow automation to enhance service reliability and reduce operational dependency on manual processes.
• Establishing and enforcing structured change and release management frameworks to improve deployment governance, minimize operational risk, and ensure consistent delivery quality across enterprise environments.
• Partnering with senior leadership teams to define transformation roadmaps, align technology execution with business priorities, and lead cross-functional initiatives focused on continuous improvement, scalability, and operational excellence.

Senior Project Manager – Enterprise Applications & Cloud - Wipro Technologies Ltd. - Coimbatore

(2022-08 - 2024-04)

Led large-scale SAP-to-AWS cloud transformation programs across four global regions, ensured seamless migration, modernization, and enterprise cloud adoption aligned with business continuity objectives.

• Owned end-to-end program governance including financial tracking, vendor coordination, and cross-functional delivery management as single point of accountability for enterprise transformation initiatives.
• Executed Agile delivery governance using JIRA-based sprint planning, backlog grooming, and iterative execution models, improved transparency, predictability, and delivery cadence.
• Defined enterprise-wide transformation roadmap with integrated AI readiness strategy, aligned infrastructure modernization with emerging automation and intelligent enterprise frameworks.
• Instituted structured governance and risk management frameworks ensuring on-time, within-budget delivery while enhancing stakeholder alignment and communication transparency across global teams.

Complex Project Manager – Automation & Infrastructure - Kyndryl Solutions Pvt. Ltd. - Bengaluru

(2021-09 - 2022-08)

Directed automation-first infrastructure transformation initiatives leveraging Ansible and orchestration frameworks to modernize enterprise IT operations and improve scalability.

• Managed and coordinated global delivery teams comprising 30+ professionals, ensured high-quality execution of infrastructure modernization programs across distributed environments.
• Collaborated directly with senior leadership and C-level stakeholders to align transformation strategy with enterprise objectives and operational priorities.
• Established enterprise-wide risk governance and operational control mechanisms to ensure predictable delivery outcomes and mitigation of execution risks.
• Delivered measurable operational efficiency improvements by reducing infrastructure delivery cycle time through automation adoption and process optimization.

Senior Project Manager – Global Infrastructure & AI Enablement - IBM India Pvt. Ltd. - Noida

(2010-02 - 2021-08)

Led enterprise-scale infrastructure modernization and AI enablement programs, focused on intelligent service desk transformation and automation-driven operational efficiency.

• Implemented AI-led automation frameworks across service management processes, enhanced operational throughput and reducing manual intervention in IT operations.
• Standardized enterprise reporting, cost governance, and delivery risk frameworks to improve financial visibility, compliance, and operational transparency across global engagements.
• Improved service delivery efficiency and operational maturity through structured process optimization, governance enhancement, and adoption of automation-led ITSM practices.

Assistant Manager – IT & Process Transformation - Computer Sciences Corporation (CSC)

(2004-04 - 2010-02)

Now DXC Technology

Technical Support & Early Project Roles - Wipro Spectramind eServices Pvt. Ltd.

(2002-01 - 2004-04)

B.Com. Honours - Financial Accounting - University of Calcutta (1998) Kolkata