Logistics, Dispatch & Supply Chain Professional
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Results-driven Logistics & Dispatch Professional with 10+ years of experience in optimizing supply chain operations, dispatch coordination, and customer service. Currently enhancing operational efficiency at Ori-Plast Limited by managing end-to-end dispatch processes, route planning, and vendor coordination. Skilled in Microsoft Power BI for data-driven logistics analysis, cost tracking, and performance reporting to streamline decision-making.
Proven expertise in team supervision, inventory management, and cross-functional collaboration, ensuring timely deliveries and high customer satisfaction.
Previously delivered exceptional customer support at Teleperformance and Concentrix, resolving inquiries and managing high-volume workflows. Certified in Supply Chain Management (IIT Indore) with hands-on experience in logistics automation and process improvement. Multilingual (English, Hindi, Bengali) with strong communication skills to bridge operational and client-facing needs.
✓ Logistics & Dispatch Optimization ✓ Power BI Analytics ✓ Vendor & Team Management
✓ Customer-Centric Approach ✓ Supply Chain Coordination ✓ Multilingual Coordination
Passionate about leveraging data-driven strategies to enhance logistics efficiency while maintaining a client-focused approach.
Dynamic Logistics & Dispatch Professional with 10+ years of expertise in supply chain coordination, dispatch management, and customer service, driving operational efficiency and client satisfaction. Currently excelling as a Dispatch Coordinator at Ori-Plast Limited, where I optimize route planning, vendor collaboration, and real-time logistics tracking using Microsoft Power BI for data-backed decision-making.
Previously strengthened customer service operations at Teleperformance and Concentrix, managing high-volume inquiries, order tracking, and issue resolution. Earlier roles include Dispatch Consultant (Ori-Plast) and Loading In Charge (Shree Guru Logistics), honing skills in inventory control, safety compliance, and team supervision.
Boosted dispatch efficiency by streamlining workflows and reducing delivery delays.
Leveraged Power BI to analyze logistics costs, improving budget allocation.
Enhanced customer satisfaction through proactive communication and problem-solving.
Core Skills: Logistics Optimization | Power BI & Data Analytics | Vendor & Team Leadership | Multilingual Coordination (English, Hindi, Bengali)
Adept at merging technical insights (Power BI, supply chain automation) with on-ground logistics leadership to deliver scalable results.
Executive Professional Certification in Supply Chain Management
IIT Indore (Drishti CPS) | In progress
(Relevant coursework: Logistics optimization, data-driven decision-making)
Lokshakti Industrial Training Center | 2013-2015 | Kolkata
(Technical foundation for industrial operations)
Ashokgarh Adarsha Vidyalaya for Boys | 2007-2009 | Kolkata
Currently enhancing expertise through IIT Indore’s supply chain program, aligning with logistics analytics (Power BI) and modern SCM practices.
NTC provides practical knowledge for manufacturing/logistics environments.
