Sandeep Gupta

Experienced Airport Operations and Customer Service Professional with over 9 years in airline operations and passenger services. Skilled in Departure Control System (DCS), Baggage Reconciliation System (BRS), and resource planning. Proven track record in enhancing operational efficiency, minimizing baggage delays, and driving team performance.

Assistant Manager – Airport Operations & Customer Service - InterGlobe Aviation Pvt. Ltd. (IndiGo Airlines)

(2017-04 - 2026-06)

• Coordinated daily airport operations for 20+ departures, ensuring adherence to safety, security, and service standards.
• Reduced baggage delays by 20% through effective utilization of BRS and operational controls.
• Led and supervised a team of 40+ airport personnel across passenger services and operational functions.
• Conducted training programs for 150+ employees on SOP compliance and customer service, enhancing overall operational preparedness.
• Conducted training programs for 150+ employees on SOP compliance, customer service, and emergency response.
• Managed VIP, PRM, and special assistance passengers, delivering high-quality service tailored to individual needs.
• Prepared shift rosters, operational reports, and ensured efficient resource allocation.

BBA - Management & Operations - Utkal University - Bhubaneswar (2021-06)