Sandeep Kumar

Experienced Quality Analyst with over 13 years in the banking and financial services sector, currently working as a Senior Quality Analyst at NatWest Group. Specializes in UK account opening processes, KYC, AML, Account opening, Mandates, Bereavement, Mas, credit cards compliance, and customer onboarding. Proven track record in delivering consistent quality, regulatory adherence, and operational excellence.

Senior Quality Analyst - NatWest Group

(2012-01)

14 years in UK banking operations. Last 3 years as Senior Quality Analyst ensuring KYC/AML compliance, Account opening, Bereavements, Overdraft application and account validation. Have experience in Account opening, Bereavement Services, cards, Name change, and all mandates process.

• Conducted audits and maintained >98% quality in customer onboarding
• Collaborated across departments to address quality gaps
• Recognized for precision and process improvement contributions

Process Associate - Genpact India - Gurgaon, Haryana

(2010-12 - 2012-03)

Worked with Genpact as a Process Associate in Customer Service Backend for Max New York Life Insurance.

• Handled all types of Complex Work types in Agent and Additional Department
• Resolved the Query, Request and Complaints of the Agents as well as the Customers of Max New York Life and their Additional Channel Partners
• Resolved the Customer's complaints of Max New York Life including their Additional Channel Partners which were highlighted to Insurance Regulatory and Development Authority (IDRA) as Grievance Complaint and retained Customer experience
• Focused on timely resolution to the Customer and retrieved Financial and Non-financial transaction by coordinating with various departments, General Offices and Sales Dept. of Max New York Life PAN India including Head Office for Customer Complaint Resolution

Graduation - Pt. Jawahar Lal Nehru College, affiliated with Maharshi Dayanand University, Rohtak (2009-01)

12th - Haryana Board of School Education (2004-01)

10th - Haryana Board of School Education (2002-01)