Sandeep Math

SAP Commerce Cloud (Hybris) Support Engineer with 4+ years of experience in B2B eCommerce production support environments. Experienced in SAP Commerce Cloud (CCv2) incident management, API troubleshooting, pricing investigations, customer account issues, Kibana log analysis, hotfolder monitoring, CronJobs, Backoffice operations and production stability management. Strong experience in root cause analysis, SLA-driven support, stakeholder communication and collaboration with integration teams to resolve critical business issues.

Senior Software Engineer at Royal Cyber (2022-01 – Present)

• Provide L1/L2 production support for SAP Commerce Cloud B2B applications and ensure platform stability.
• Investigate and resolve production issues related to pricing, checkout, orders, products and customer account management.
• Analyze SAP Commerce logs, Kibana dashboards and API responses to identify application and integration failures.
• Troubleshoot pricing issues by validating customer account data, API communication and upstream integration responses.
• Support SAP Commerce Cloud CCv2 environments including monitoring, issue analysis and deployment validation.
• Monitor CronJobs, hotfolder feeds and data synchronization processes to identify failures and processing issues.
• Perform RCA for critical incidents and provide technical findings to business and technical stakeholders.
• Work with integration teams to resolve issues involving pricing, inventory and customer account services.
• Perform Backoffice operations, catalog updates and data management activities using ImpEx.
• Create incident reports, knowledge articles and support documentation to improve issue resolution.

Master of Computer Applications in MCA – Jain University

Bachelor of Computer Applications in BCA – Gulbarga University