Senior Duty Manager / AFOM - Pema wellness Resort Visakhapatnam - Visakhapatnam
(2024-06)
- Managed day-to-day facility operations ensuring smooth functioning of all departments.
- As Head of Department ensure that team maintains high customer service focus approaching your job with the customers always in mind.
- Ensures the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level.
- Maintained high standards of cleanliness, hygiene, and safety compliance across the property.
- Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask.
- Assess team members' performance against standards.
- Ensure that daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved.
- Maintained records of maintenance activities, audits, inspections, and compliance reports.
- Strong communication and leadership skills with the ability to manage multi-department teams.
Partner relationship manager - Treebo Hotels - Visakhapatnam & Tirupati
(2023-06 - 2024-07)
- Resolve all non-compliances and quality issues highlighted in the hotel by involving the hotel partner and eventually align the hotel partners such that they proactively resolove all the quality issues.
- Develop & nurture treebo's relationship with the hotel the hotel partners by addressing their concerns, counseling them on the best practices and providing them any support they might need. Auditing the properties to maintain brand standards.
- Liase with internal stakeholders like the revenue team, partner finance team, reservations team, etc to ensure smooth and effcient running of the portfolio
Front office Duty Manager - Radisson blu Resort - Visakhapatnam
(2021-10 - 2023-03)
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest complaints by addressing issues with rooms promptly.
Front office Executive - The Taj Gateway - Vijayawada
(2020-01 - 2021-10)
- Processed all guests check-in and activated room keys secured valid IDs
- Followed-up with guests to resolve requests or problems to complete satisfaction.
- Prepared reports on guest satisfaction levels and other metrics.
- Registered guests and relayed pertinent information about available amenitiesand events taking place at facility.
- Coordinated check-in and pre-registration procedures for arriving groups.
Front Office Associate - Fairfield By Marriott - Visakhapatnam
(2018-04 - 2020-01)
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw once inventory activities by ordering and requisitions and stockingand
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Front Office Associate - Ginger Hotels - Visakhapatnam
(2015-12 - 2018-01)
- Greeted visitors and customers upon arrival, offered assistance, and answeredquestions to build rapport and retention.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Maintained transaction security by verifying payment cards againstidentification
