Sandeep Rana

To put my best efforts towards total achievement of an organizational goal. Seeking a challenging position in an esteemed organization requiring high dimensional skills, efforts and opportunity to learn.

 Working as a Process Specialist with Cognizant since October 2016 in a process of Property &

Casualty Insurance (US Based).

 Acting as a back-up Team Leader to prepare Monthly Monitoring & Quality Reports including Team

Management.

 Interacting with Underwriting Support Team to provide their feedback and assist on disputes.

 Managing pull lists and production for various sub processes.

 Providing floor support and trainings for new comers including process training.

 Doing quality checks for underwriting support which includes new business, renewal and endorsement of Agribusiness.

 Doing quality audits for Workers Compensation Mod and Middle Market Accounts.

 Doing cross audits/refresher trainings for the team to sustain the quality standard.

 Resourceful in ensuring high quality customer experience, elevating customer satisfaction, while adhering to SLAs & work processes and managing cost- effective operations.

 Expertise in handling Underwriting Support Service, Premium Audit, Renewal Issuance, Loss Run,

DMV, MVR & Endorsement Transactions related to Property & Casualty Insurance.

 Proficient in managing business operations with focus on high quality performance & skills in determining company’s mission & strategic direction as carried through policies & procedures.

 Completed INTRO 320 - Basics of Property & Casualty Insurance from The Institute,

USA.